2311232 - Collect Java Console traces to troubleshoot Offline Player

The Offline Player is using Java Applet, so running on Java Runtime Environment.

By enabling the Java Console, it will be possible to collect logs showing the Offline Player activities and errors.

It is important, for example, when you download an offline item, you will not see any progress bar, the only way to see the Offline Player activities is through the Java Console.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

• SAP SuccessFactors Learning
• Java Runtime Environment (JRE) Required for Offline Player

1. Enable the Java Console:

Control panel >Java >Advanced

Select:

• Enable tracing
• Enable logging
• Show applet lifecycle exceptions
• Show console

2. Set the Java Console Traces Level to ‘All’

When accessing Learning, the Offline Player will start to synch, the Java Console window will be automatically displayed. It should also popup at downloading time

Make sure you set the Traces Level to ‘All’, click the console and Press 5 on your keyboard

3. Replicate the issue

Replicate the issue (ex: error when downloading an item), traces should be populated in the Java Console. Then, copy the traces by pressing ‘Copy’ button of the Java Console window.

4. Paste in Text Editor

Copy the traces by pressing the ‘Copy’ button of the Java Console window and paste it in a text editor.

Implementing SAP SuccessFactors Learning Offline Player

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