Symptom
A Workforce Analytics instance with "secret question and answer" turned off still asks a default question (e.g. favourite food) to people attempting to reset.
Environment
SuccessFactors Workforce Analytics
Cause
The secret question and answer is required to securely reset passwords without help from admin. If they are not active, the question is still asked to maintain the ambiguity as to whether the email address entered is valid.
Resolution
To enable users to reset their own passwords without assistance, raise an case to request that secret questions be activated.
Otherwise, advise users to ask their administrators to reset passwords for them.
Keywords
KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem