SAP Knowledge Base Article - Public

2311278 - Workforce Analytics secret question still asked when deactivated


A Workforce Analytics instance with "secret question and answer" turned off still asks a default question (e.g. favourite food) to people attempting to reset.


SuccessFactors Workforce Analytics


The secret question and answer is required to securely reset passwords without help from admin.  If they are not active, the question is still asked to maintain the ambiguity as to whether the email address entered is valid.


To enable users to reset their own passwords without assistance, raise an case to request that secret questions be activated.

Otherwise, advise users to ask their administrators to reset passwords for them.


KBA , LOD-SF-WFA , Workforce Analytics & Planning , Problem


SAP SuccessFactors HCM Core 1511 ; SAP SuccessFactors Workforce Analytics all versions