SAP Knowledge Base Article - Preview

2311348 - CRM-IU: Customer Identification Profile not found

Symptom

  • Customer own Identification Profiles are not used within the application.
  • Wrong Profile Group determined.
  • Initially for a search like "Find Business Agreement" the custom defined BOL Tree profile is shown but when a business agreement is searched in the result set the standard BOL Tree profile is shown.


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Environment

  • SAP CRM-IU - CRM for Utilities for the releases:
    • CRM 7.0 EHP 2 -4. 

Product

SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0

Keywords

Identifikation, Upgrade, Profile Selektion, Profile Group, finden, IUICMD_BP, IUICMD_TO , KBA , CRM-IU , Utilities Industry , CRM-IU-IC , Interaction Center , Problem

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