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2311348 - CRM-IU: Customer Identification Profile not found


  • Customer own Identification Profiles are not used within the application.
  • Wrong Profile Group determined.
  • Initially for a search like "Find Business Agreement" the custom defined BOL Tree profile is shown but when a business agreement is searched in the result set the standard BOL Tree profile is shown.



  • SAP CRM-IU - CRM for Utilities for the releases:
    • CRM 7.0 EHP 2 -4.
  • SAP S4CRM for the releases:
    • S/4HANA 1909 and higher


SAP Utilities Customer Engagement 2.0.0 ; SAP Utilities Customer Engagement 2.1.0 ; SAP enhancement package 2 for SAP CRM 7.0 ; SAP enhancement package 3 for SAP CRM 7.0


Identifikation, Upgrade, Profile Selektion, Profile Group, finden, IUICMD_BP, IUICMD_TO , KBA , CRM-IU , Utilities Industry , CRM-IU-IC , Interaction Center , Problem

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