2311668 - Technical E-Mail Addresses For E-Mail Channels in Cloud For Customer

Technical E-Mail addresses for E-Mail channels in B2B, B2C and employee support scenarios.

SAP Cloud for Customer

The following technical e-mail addresses are used for the different support scenarios:

• B2B Support Scenario: cod.b2b.servicerequest@myXXXXXX.mail.crm.ondemand.com
• B2C Support Scenario: cod.servicerequest@myXXXXXX.mail.crm.ondemand.com
• Employee Support Scenario: cod.employeesupport@myXXXXXX.mail.crm.ondemand.com

Please notice that to guarantee a consistent behavior these emails should never be directly contacted by the customer or added as system email channel. Companies should follow the email flow documented at the following KBA 3368235 - How the Cloud for Service - C4C Email Flow Works.

Blog series: Email Response Management in C4C – Part 1 – Cloud for Service Expert Corner
Help Portal document: Solution Guide for SAP Service Cloud - E-Mail Communication Channel

Technical, E-mail, Technical E-mail Address, B2B, B2C, Employee Support, Forwarding, Channel, E-Mail Communication Channel , KBA , LOD-CRM-SRP-INT , Ticket Interactions , How To

SAP Cloud for Customer add-ins all versions ; SAP Cloud for Customer core applications all versions