SAP Knowledge Base Article - Public

2311693 - People Search displaying wrong name - Formal Name configuration

Symptom

Using the People Search (also: Global Search) displays incorrect name or what appears to be two names mixed together.

“Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.” 

Environment

SAP SuccessFactors HCM Core

Reproducing the Issue

When typing a users name into the People Search you get a wrong name, or the name has the wrong format, e.g. middle name first.

Cause

Name Format is enabled in Provisioning but not configured correctly in the Data Model:

Formal Name in xml.png

Resolution

1. Change Visibility to 'both' in the Data Model and import it back into the instance:

3.JPG

2. Then go to Permission Roles and give Permission for Formal Name:

Formal Name Permission.JPG

3. Go to Employee Profile > Personal Information = Formal Name appears:

formal name in UI.png

4. Click on 'Edit' in the portlet to change/ delete the Formal Name.

Further details can be found in the SAP Help Portal - Name Formatting Implementation Guide.

Keywords

Name Format, People Search, Global Search. , KBA , LOD-SF-PLT-SRH , Search , Problem

Product

SAP SuccessFactors HCM Core all versions