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2311825 - UTL_load_usages.log reports "Unsupported Oracle JDBC driver version" combined with "Severe (database) error. Return code: 64"

Symptom

  • SAPInst fails during the execution of the 'loadUsageTypes' step with the following error which relates to the database connection via the Keystore:
    FCO-00011 The step loadUsageTypes with step key 
    |NW_Export|ind|ind|ind|ind|0|0|NW_Java_Export_Dialog|ind|ind|ind|ind|javaUnload|0|NW_JAVA_Export_PREPARE|ind|ind|ind|ind|prep|0
    |SAP_Software_Features_Init|ind|ind|ind|ind|initSoftwareFeatures|0
    |loadUsageTypes was executed with status ERROR 
    ( Last error reported by the step: Execution of UTL tool '/usr/sap/<SID>/DVEBMGS00/exe/sapjvm_6/bin/java 
    -classpath /sapmnt/<SID>/global/sltools/sharedlib/sap.com~tc~bl~offline_launcher~impl.jar 
    -showversion -Xmx256m com.sap.engine.offline.OfflineToolStart com.sap.sl.ut.manager.UtlMain 
    /usr/sap/<SID>/SYS/global/security/lib/tools/iaik_jce.jar:
    /usr/sap/<SID>/SYS/global/security/lib/tools/iaik_jsse.jar:
    /usr/sap/<SID>/SYS/global/security/lib/tools/iaik_smime.jar:
    /usr/sap/<SID>/SYS/global/security/lib/tools/iaik_ssl.jar:
    /usr/sap/<SID>/SYS/global/security/lib/tools/w3c_http.jar:
    /sapmnt/PIP/global/sltools/sharedlib:/oracle/client/11x_64/instantclient/ojdbc6.jar 
    -export -type=keydb -expfile=usages_data_<SID>.xml 
    -log=UTL_load_usages.log -sid=<SID> -dsn=jdbc/pool/<SID> 
    -ssprops=/usr/sap/<SID>/SYS/global/security/data/SecStore.properties 
    -ssk=/usr/sap/<SID>/SYS/global/security/data/SecStore.key' 
    aborts with return code 64 due to a database connection error.
  • On examination of the UTL_load_usages.log file we see an Return Code: 64 followed by a database parameter error stating the connction parameters are incorrect followed by an error with respect to the 'Oracle JDBC driver version'.
  • Sample Error:
    Oct 7, 2014 4:05:22 PM Info : Successfully parsed!
    Oct 7, 2014 4:05:22 PM Info : Executing command Export...
    Oct 7, 2014 4:05:22 PM Info : Establishing DB connection...
    Oct 7, 2014 4:05:22 PM Path : Exception : The DataBase is down or the connection parameterss are wrong: -sid=<SID> -dsn=jdbc/pool/<SID> -ssprops=/usr/sap/<SID>/SYS/global/security/data/SecStore/properties - ssk=/usr/sap/<SID>/SYS/global/security/daa/SecStore.key -keyphase=null
    caused by
    java.sql.SQLException: Unsupported Oracle JDBC driver version


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Keywords

KBA , BC-INS , Installation Tools (SAP Note 1669327) , Problem

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