2312095 - Error when calling BI support desk with direct url

You are getting a Portal Runtime Error when calling the BI support desktop tool via direct url. The application is called via url - http://<host>:<port>/irj/servlet/prt/portal/prtroot/com.sap.ip.bi.supportdesk.default where as irj/portal is working perfectly fine.

This issue is generally seen after upgrading from lower versions to 7.3X and above.

The following error screen is seen :

 

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Read more...

• EP Release Independent
• SAP NetWeaver
• SAP Composition Environment

SAP NetWeaver 2004 ; SAP NetWeaver 7.0 ; SAP NetWeaver 7.3 ; SAP NetWeaver 7.4 ; SAP NetWeaver 7.5 ; SAP enhancement package 1 for SAP NetWeaver 7.0 ; SAP enhancement package 1 for SAP NetWeaver 7.3 ; SAP enhancement package 2 for SAP NetWeaver 7.0 ; SAP enhancement package 3 for SAP NetWeaver 7.0

Enterprise Portal 7.0, EP 7.0, Enterprise Portal 7.01, EP 7.01, Enterprise Portal 7.02, EP 7.02, Enterprise Portal 7.1, EP 7.1, Enterprise Portal 7.2, EP 7.2, Enterprise Portal 7.30, EP 7.30, Enterprise Portal 7.31, EP 7.31, Enterprise Portal 7.40, EP 7.4, Enterprise Portal 7.50, EP 7.5, BI, Business Intellegence, Support Desktop Tool, Bex, update, com.sap.ip.bi.supportdesk, nwa,  com.sap.portal.prt.broker.PortalModuleIsStoppedException, com.sap.engine.services.servlets_jsp.server.deploy.impl.exceptions, WCEApplicationNotStartedException , KBA , BW-BEX-ET-WJR , BEx Web Java Runtime , EP-PIN-PRT , Portal Runtime , Problem