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SAP Knowledge Base Article - PreviewSymptom
You are creating a New E-Mail activity by using Workflow rule and it is able to send E-Mail correctly. Now add an extra recipient, when you check theemail activity, the recipient is added succesfully.
However, the E-Mail is only sent to one recipient only, although there are two in the activity.
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Environment
SAP Cloud for Customer
Product
SAP Cloud for Customer core applications all versions
Keywords
Email not sent, Extra recipients , KBA , email not sent, extra recipients , LOD-CRM-WKF , Workflow , How To
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