Symptom
You are creating a New E-Mail activity by using Workflow rule and it is able to send E-Mail correctly. Now add an extra recipient, when you check the E-Mail activity the recipient is added succesfully.
However the E-Mail is only sent to one recipient only, althought there are two in the activity.
Cause
Workflow Email Activity creation doesn't rely on the recipients of the Email Activity. It only relies on the Workflow recipient lists.
So if additional recipients are added to the Email Activity, this would not result in sending emails to multiple recipients.
Resolution
This is expected system behavior
Keywords
KBA , SRD-CC , Cross Components , How To
Product
SAP Cloud for Customer 1602 ; SAP Cloud for Customer core applications 1605 ; SAP Hybris Cloud for Customer add-ins 1605 ; SAP Hybris Cloud for Customer add-ins 1608 ; SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1708