SAP Knowledge Base Article - Preview

2312386 - In E-Mail Activity using Workflow Rule, E-Mail isn't sent to added extra Recipient

Symptom

You are creating a New E-Mail activity by using Workflow rule and it is able to send E-Mail correctly. Now add an extra recipient, when you check theemail activity, the recipient is added succesfully.
However, the E-Mail is only sent to one recipient only, although there are two in the activity.


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Environment

SAP Cloud for Customer

Product

SAP Cloud for Customer core applications all versions

Keywords

Email not sent, Extra recipients , KBA , email not sent, extra recipients , LOD-CRM-WKF , Workflow , How To

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