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2312392 - Enterprise Manager cannot start - An error occurred while trying to start Isengard

Symptom

When trying to start Enterprise Manager with "EMCtrl.sh start" the following error is displayed:

Introscope Enterprise Manager failed to start because:
An error occurred while trying to start Isengard.

And in EM.log or EmService.log the following exception can be found:

org.osgi.framework.BundleException: The bundle could not be resolved.
Reason: Another singleton version selected:
com.wily.apm.catalyst.em_9.5.0


REMARK: Version 9.5.0 is used just as an example


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Environment

  • SAP Solution Manager 7.1
  • SAP Solution Manager 7.2
  • CA Introscope any release

Product

SAP Solution Manager 7.1 ; SAP Solution Manager 7.2

Keywords

EM, Enterprise, Manager, 9.5, 9.7, 9.1, 9100, 9150, 9500, start, isengard, log, upgrade, install, 10.1, 10.5, 10.7 , KBA , XX-PART-WILY , Introscope by CA Technologies , SV-SMG-DIA-WLY-EMS , Enterprise Manager Setup , Problem

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