2312848 - Error Message "Changing ROOT_PROD_CATEG_INTERNAL_ID not possible; field is read-only"

When you replicate Product Categories from SAP CRM to C4C, system throws below error message:

Changing ROOT_PROD_CATEG_INTERNAL_ID not possible; field is read-only

As a prerequisite to replicate CRM product categories to C4C is to do the following only one time:

1. Create a new hierarchy in C4C:

1. Go to your C4C system
2. Go to Products work center
3. Select Product Categories
4. Select New Hierarchy button. (Note: In C4C you can create only one hierarchy and only one root element). We recommend to give the root element the ID, for example: ROOT-1.

2- Map the previously created root element ROOT-1 to the root element ID which comes from CRM i.e. ZLOCPROD:

1. Go to your C4C System
2. Go to Administrator work center
3. Common Task ID Mapping for integration
4. Edit Id Mapping for Integration
5. From the list Mapping of:, select CRM Product Categories and select then the corresponding sender system ID
6. Select Go
7. Set ZLOCPROD as a mapping for the root product ID ROOT-1

KBA , LOD-CRM-EMP , Employee , How To