SAP Knowledge Base Article - Public

2312848 - Error Message "Changing ROOT_PROD_CATEG_INTERNAL_ID not possible; field is read-only"


When you replicate Product Categories from SAP CRM to C4C, system throws below error message:

Changing ROOT_PROD_CATEG_INTERNAL_ID not possible; field is read-only


As a prerequisite to replicate CRM product categories to C4C is to do the following only one time:

1. Create a new hierarchy in C4C:

  1. Go to your C4C system
  2. Go to Products work center
  3. Select Product Categories
  4. Select New Hierarchy button. (Note: In C4C you can create only one hierarchy and only one root element). We recommend to give the root element the ID, for example: ROOT-1.

2- Map the previously created root element ROOT-1 to the root element ID which comes from CRM i.e. ZLOCPROD:

  1. Go to your C4C System
  2. Go to Administrator work center
  3. Common Task ID Mapping for integration
  4. Edit Id Mapping for Integration
  5. From the list Mapping of:, select CRM Product Categories and select then the corresponding sender system ID
  6. Select Go
  7. Set ZLOCPROD as a mapping for the root product ID ROOT-1


KBA , LOD-CRM-EMP , Employee , How To


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