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SAP Knowledge Base Article - PublicSymptom
When the user fails the exam, the exam becomes 'locked' after the first attempt even it's configured as unlimited attemps.
Administrator navigate to Learning administration > Content > Assessments > Search for the target exam > Setting > 'Exam Attempts Limit' is set as 0 (unlimited)
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Environment
SAP SuccessFactors Learning
Reproducing the Issue
User access to an item > Complete the item content > Failed exam > noted the exam becomes 'locked'
Cause
It is because the exam has been set as 'Lock the exam on failure'.
Resolution
1. Admin navigate to Learning administration > Content > Assessments > Search for the target exam
2. Go to Setting > look for 'Lock exam' > untick the checkbox under ' On Failure'
See Also
Keywords
Exam, Locked, Attempt, On Failure, Assessment behavior, Assessment Configuration, Assessment Setting , KBA , LOD-SF-LMS-ASB , Assessment Builder , Problem
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