SAP Knowledge Base Article - Public

2313195 - Exam locked after One Attempt even it is Configurated as Unlimited Attempts

Symptom

When the user fails the exam, the exam becomes 'locked' after the first attempt even it's configured as unlimited attemps.

Administrator navigate to Learning administration > Content > Assessments > Search for the target exam > Setting > 'Exam Attempts Limit' is set as 0 (unlimited)


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Environment

 SAP SuccessFactors Learning

Reproducing the Issue

User access to an item > Complete the item content > Failed exam > noted the exam becomes 'locked'

Cause

It is because the exam has been set as 'Lock the exam on failure'.

Resolution

1. Admin navigate to Learning administration > Content > Assessments > Search for the target exam

2. Go to Setting > look for 'Lock exam' > untick the checkbox under ' On Failure'

See Also

 Exam Assessment Settings | SAP Help Portal

Keywords

Exam, Locked, Attempt, On Failure, Assessment behavior, Assessment Configuration, Assessment Setting , KBA , LOD-SF-LMS-ASB , Assessment Builder , Problem

Product

SAP SuccessFactors Learning all versions