2313972 - Remote services available for SAP SuccessFactors

 Customers and partners need to know:

• What remote services are available to customers using the SAP SuccessFactors solutions
• How to request these remote Continuous Quality Check services

• SAP SuccessFactors
• SAP For Me

1.     The following remote services are offered to support SAP SuccessFactors customers:

 CQC for deployment readiness for SAP SuccessFactors HCM Suite:

The continuous quality check (CQC) for deployment readiness service for SAP SuccessFactors HCM Suite is designed to provide a key settings review before the go-live. During this remote service, an analysis of the SAP SuccessFactors tenant is performed and recommendations for optimal configuration are given in alignment with SAP best practices.

Please check the service infosheet in SAP Support Portal to learn about the scope, key features and benefits of this service, when to use it or not and further details of the delivery.

CQC for deployment readiness for SAP SuccessFactors Incentive Management:

The continuous quality check (CQC) for deployment readiness service for SAP SuccessFactors Incentive Management is designed to provide a key settings review before the go-live. During this remote service, an analysis of the SAP SuccessFactors Incentive Management tenant is performed and recommendations for optimal configuration are given in alignment with SAP best practices.

Please check the service infosheet in SAP Support Portal to learn about the scope, key features and benefits of this service, when to use it or not and further details of the delivery.

CQC for going-live support with SAP SuccessFactors HCM Suite:

The continuous quality check (CQC) for going-live support service for SAP SuccessFactors performs a complete monitoring of your BizX tenant during the go-live and provides an analysis of the key performance indicators. The aim of this service is to:

• Safeguard the SAP SuccessFactors HCM Suite go-live.
• Minimize potential risks of critical go-lives.
• Provide high-level support in case of unforeseen incidents during go-live.

Please check the service infosheet in SAP Support Portal to learn about the scope, key features and benefits of this service, when to use it or not and further details of the delivery.

CQC for interface management for SAP SuccessFactors HCM Suite:

The continuous quality check (CQC) for interface management focuses on the evaluation of potential risks of key interfaces between SAP S/4HANA and cloud components within key processes of the Intelligent Enterprise.

This service is available for solutions that are either in production or close to production start-up. It is most applicable if you have interfaces with known or suspected problems in meeting requirements such as:

• Stability and a high throughput with an optimal interface configuration
• Rapid response time for a good performance

Please check the service infosheet in SAP Support Portal to learn about the scope, key features and benefits of this service, when to use it or not and further details of the delivery.

2.     Requesting these remote services:

Remote Services can be requested via the Get Support application in SAP for Me (SAP Note 1296527). When submitting your request, please select:

a)     Product: “Continuous Quality Check & Improvement Services”

b)     Product function: “Service request for a Cloud Solution”

If you need assistance in submitting your case, you may contact your local Customer Interaction Center (CIC).

Please note the priority of these cases cannot be high or very high. This product and product function do not accept these priorities.

Continuous Quality Check & Improvement Services (sap.com)

SF CQC, CQC SF, Remote Services Success, Remote Services SuccessFactors, SuccessFactors CQC, Deployment Readiness SuccessFactors, Deployment Readiness SF, GoLive SuccessFactors, GoingLive SuccessFactors, Go Live SF, Going Live SF, Interface SF, Interface Management SF, Interface Management SuccessFactors, Interface SF , KBA , SV-ES-SAC , Support Advisory Center , How To