2314268 - System Performance metrics are grey for BOE Tomcat system in the Technical System Monitoring

After perform the Managed System Configuration and the Technical System Monitoring for a Tomcat of a SAP BusinessObjects Enterprise, the System Performance metrics for the Tomcat system are grey. The metrics affected by this issue are highlighted in yellow in the picture below:

• SAP Solution Manager 7.10
• SAP Solution Manager Diagnostics

BOE WebApp Average Response Time
Deamon thread Count
CPU utilization by process
GC Heap Used Percent
GC Heap Used Percent (SAP Host Process)
Process CPU time
Threads count
Active HTTP Session Count
Servlet Response Time
Servlet Requests Count
BOE BOBJ tomcat

, KBA , SV-SMG-INS-DIA , Configuration of Root Cause Analysis related infrastructure , Problem