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2314486 - Exception managing dependences (PRS 00048) when using Windows AD login

Symptom

  • Promotion Management: Unable to manage dependencies of a job
  • Clicking on Manage Depedencies opens a window with the following error (PRS 00048) in Red - this error also appears in the Central Management Console (CMC logs):

Sorry, Promotion management application is unable to process your request.
The error from the server is: Failed to get dependencies of the job.(PRS 00048)com.businessobjects.lcm.utilities.LCMException: Cannot cast class java.lang.String to interface com.crystaldecisions.sdk.occa.infostore.IInfoObject at com.businessobjects.lcm.service.promotionocca2.sdk.LCMPromotionServiceOCCA2ClientImpl.computeDependency(LCMPromotionServiceOCCA2ClientImpl.java:130) at com.businessobjects.lcm.actionHelper.DependencyActionHelper.findDependency(DependencyActionHelper.java:345) at com.businessobjects.lcm.actionHelper.DependencyActionHelper.performAction(DependencyActionHelper.java:57) at com.businessobjects.lcm.actions.DependencyActions.execute(DependencyActions.java:49) at org.apache.struts.action.RequestProcessor.processActionPerform(RequestProcessor.java:419) at org.apache.struts.action.RequestProcessor.process(RequestProcessor.java:224) at org.apache.struts.action.ActionServlet.process(ActionServlet.java:1194)
......stack continues to end
  • The following errors appear in the Adaptive Processing Server (APS) log which hosts the Promotion Management Service
Cannot create LoginContext. No LoginModules configured for com.businessobjects.security.jgss.initiate
com.businessobjects.lcm.utilities.LCMException: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
 at com.businessobjects.lcm.core.CMSLocal.login(CMSLocal.java:265)
 at com.businessobjects.lcm.core.CMSManager.loginToCMS(CMSManager.java:87)
 at com.businessobjects.lcm.job.Job.getSourceCMS(Job.java:922)
 at com.businessobjects.lcm.job.Job.getSourceCMS(Job.java:895)
 at com.businessobjects.lcm.job.Job.isSourceACMS(Job.java:10859)
 at com.businessobjects.lcm.job.Job.isSourceACMS(Job.java:7696)
 at com.businessobjects.lcm.job.Job.getPrimaryResources(Job.java:565)
 at com.businessobjects.lcm.job.Job.computeDependencies(Job.java:419)
 at com.businessobjects.lcm.service.promotionocca2.backend.LCMPromotionServiceOCCA2Impl.computeDependency(LCMPromotionServiceOCCA2Impl.java:196)
 at com.businessobjects.lcm.service.promotionocca2.backend.LCMPromotionServiceOCCA2Impl.execute(LCMPromotionServiceOCCA2Impl.java:168)
.......stack continue to end
  • With tracing enabled on the APS the following message is also generated
com.crystaldecisions.sdk.exception.SDKException$SecurityError: Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006)
cause:javax.security.auth.login.LoginException: No LoginModules configured for com.businessobjects.security.jgss.initiate
detail:Active Directory Authentication failed to log you on. Please contact your system administrator to make sure you are a member of a valid mapped group and try again. If you are not a member of the default domain, enter your user name as UserName@DNS_DomainName, and then try again. (FWM 00006) No LoginModules configured for com.businessobjects.security.jgss.initiate
 at com.crystaldecisions.sdk.plugin.authentication.secwinad.internal.SecWinADError.ThrowException(SecWinADError.java:46)
 at com.crystaldecisions.sdk.plugin.authentication.secwinad.internal.SecWinADAuthentication.startKerbLogin(SecWinADAuthentication.java:369)
 at com.crystaldecisions.sdk.plugin.authentication.secwinad.internal.SecWinADAuthentication.startLogin(SecWinADAuthentication.java:161)
 at com.crystaldecisions.sdk.occa.security.internal.LogonService.doLogon(LogonService.java:977)
 at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:874)
 at com.crystaldecisions.sdk.occa.security.internal.LogonService.doUserLogon(LogonService.java:805)
 at com.crystaldecisions.sdk.occa.security.internal.LogonService.userLogon(LogonService.java:210)
 at com.crystaldecisions.sdk.occa.security.internal.SecurityMgr.userLogon(SecurityMgr.java:166)
.... stack continues to end


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Environment

  • SAP BusinessObject Business Intelligence Platform 4.2
  • SAP BusinessObject Business Intelligence Platform 4.3

Product

SAP BusinessObjects Business Intelligence platform 4.2 ; SAP BusinessObjects Business Intelligence platform 4.3

Keywords

promotion, Promotion Manager, BI, manage dependencies, Windows AD, Active Directory, WinAD, APS, Adaptative Processing Server, PRS 00048 , KBA , BI-BIP-LCM , Lifecycle Management Console - Promotion mgmt, Version mgmt , Problem

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