Symptom
The link to the Survey is missing when executing an E-Mail Blast. In the test e-mail, the link is displayed correctly.
Reproducing the Issue
Pre-Requisite:
An e-mail Blast that contains a survey.
- Go to the work center Activities.
- Select the view E-Mail Blasts.
- Open the respective e-mail blast ABC (ABC represents the name of the e-mail blast).
- Click on the Actions button.
- Choose the option Execute.
- Choose Schedule Immediately.
- Click OK.
The E-Mail that is sent out will not contain the link to the Survey.
Cause
The Survey that is used in the e-mail blast does not have the status Active.
Resolution
To activate the survey, follow these steps:
- Go to the work center Surveys.
- Select the view Surveys.
- Open the respective survey XYZ (XYZ represents the name of the survey).
- Click on the Actions button.
- Select the option Activate.
Keywords
KBA , LOD-CRM-ACT , Activities , How To
Product
SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708