2314991 - Workflows not Triggering for Dependents Portlet

Workflow on change of relationship type in Dependents portlet does not trigger.

SAP SuccessFactors Employee Central

In workflow rules data model following rule was added:

<trueoutput>GLB_018</trueoutput>
   <conditions>
         <and>
               <equal id="personRelationshipInfo.relationship-type" inverse="true"/>
               <equal compareToNew="true" id="personRelationshipInfo.relationship-type" value="13"/>
         </and>
          </conditions>
</rule>

 

The workflow should trigger when changing the Relationship Type to picklist externalcode value "13" (Domestic Partner)

Workflow rules configured for the Dependents portlet do not supported triggering on individual field changes (it is not supported).

The rule has to be changed to trigger on any change in the Dependents portlet -:

<trueoutput>GLB_018</trueoutput>
   <conditions>
         <or>
               <equal id="personRelationshipInfo.relationship-type" inverse="true"/>
         </or>
          </conditions>
</rule>

For Partners - please correct your Workflow Rules XML configuration as per the above example

For Customers - please open a Support case with Cloud Product Support who can help make the correction.

Workflows, Dependents, Employee Central, XML, Trigger Workflow, Dependents Portlet , KBA , LOD-SF-EC-WFL , Workflows - Configuration, Tools, Objects & Rules , LOD-SF-EC-DPD , Dependents Management , Problem

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HXM Suite all versions