2315326 - How to Request a Restore Point

You need to request a restore point for a tenant.

SAP Business ByDesign

SAP Cloud for Customer

A Restore Point is a complete copy of a tenant and it is saved as a snapshot of the source tenant’s data at a specific point of time.

It can be requested as a fallback tenant before executing data migration processes or other critical operations in existing tenant.

You can request a restore point from service control center, by following the below steps:

1. Go to Service Control Center Work Center.
2. Go to Systems View.
3. Select the tenant URL for which the restore point is required.
4. Click on the Restore Point button.
5. Click on Request Restore Point.
6. Confirm the source system tenant ID, and select the downtime when the restore point will be created.

Note:

• The restore point is provided within 24 hours after start of downtime window.
• Per system, only one active Restore Point is allowed.
• Restore point can be requested for customer test and production tenants only.
• A restore point has a retention period in the system only for a period of 14 days.
• The copy process of source tenant can only be performed outside of the contractual maintenance (CMP) window.
• The restore point is deleted after the retention period is expired.
• The Restore Point is not valid after the upgrade of the tenant. Hence, a reset to restore point procedure is not supported for such scenarios. That means that a restorepoint created shortly before an upgrade, cannot be used for a reset to restore point after the upgrade, as the restore point will be terminated automatically.
• Once a restore point is taken, SAP Cloud Applications Studio activities are restricted, please avoid deploying new patches as a consistent restore cannot be assured. This restriction is removed in following cases (1) the restore point expires after 14 days, (2) the restore point is deleted before the expiration date or (3) a rollback to the restore point is applied. 
• Any critical activity in the source system must be avoided while the restore point creation is in progress. This is required to provide a consistent recovery. The customer must confirm that restore point provisioning is complete in all respects before undertaking such an activity. In case the restore point is not provisioned for any reason (technical or otherwise), there is a huge risk for the customer.
• Once the Restore Point is created successfully an e-mail notification will be sent to IT Contacts maintained in system.
• Only once you can request for reset/rollback to restore point. Multiple request for reset/rollback to restore point from one restore point is not supported.
• A restore point is the only possible way to revert a system to any previous state.
• There is not additional cost incurred for requesting or using a restore point. It is included in the subscription.
• Create a case with SAP for additional support if requires.
• Terms & Conditions Applied.

2560598 - How to Request Restore/Rollback to Restore Point?

2653007 - How to Terminate Restore Point?

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