2316255 - Unable to Change or Delete the Status Schema after a Document Type has been Created

Unable to change the status schema after a Document Type that has been created. It is also not possible to delete an existing document type.

1. Go to Business Configuration work center
2. Select Open Activity List
3. Search and open the activity tickets for customer support
4. Select Maintain documents, not possible to delete document type (custom document type starts with Z)
5. Select Maintain Status schemas, not able to add or delete status schema

It is not possible to delete the Document type once it is saved .

But you can add new Document types & Status schemas .

For Maintain Document Types, if the Status schema is made editable , and it is changed - this would mean ,the schema needs to be changed for existing documents of the same type. And this is currently not supported.

So the only way here is to create a new Document type & assign it to Custom status and then create new Tickets with this new document type .

KBA , LOD-CRM-SRP , Service Request Processing , How To

SAP Hybris Cloud for Customer add-ins 1611 ; SAP Hybris Cloud for Customer add-ins 1702 ; SAP Hybris Cloud for Customer add-ins 1705 ; SAP Hybris Cloud for Customer add-ins 1711