2316362 - Frequently Asked Questions About the SAP Delivered Google Maps Mashup

Question 1: Why is an API key required to activate the Google Maps mashup in SAP Cloud for Customer (C4C) and how can it be activated?

Answer: The API (Application Programming Interface) key is an activation code which is required to activate the SAP delivered Google Maps mashup. To request the activation, open an case from your C4C tenant requesting the activation of the SAP Google Maps mashup.

Question 2: Can the SAP API key be used for custom Google Maps mashups?

Answer: No. For a custom Google Maps mashup the API key has to be aquired directly from Google.

Question 3: Can the standard Google Maps mashup be integrated in every screen in HTML5 and Responsive UI?

Answer: No. The standard mashup can only be used in the Accounts and Visits views. If you wish to integrate Maps in a different view, you need to create a custom mashup and activate it with the API key you received from Google.

Question 4: When opening the Maps view in the Account view not all accounts are shown. Is this a system error?

Answer: No. This is the way the service works. It needs time to display all the accounts and in some cases it can take several seconds until all available accounts are shown. If you want to trigger a manual update, click on the Refresh option from the Actions menu (cogwheel above the map).

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Google Maps; Mashup; Mashups; Maps; , KBA , AP-RC-GEN-MSH , Mashups , How To