SAP Knowledge Base Article - Public

2316803 - The 'Send Email Notification' functionality does not support all syntax tags


  • For users who get enrolled in a Class, the LMS automatically triggers messages about registration including the syntax tag STUD_LAST which is properly populated with student's last name;
  • After some changes done in segments, admin decides to send ad hoc notifications by using the "Send Email Notification" functionality from user Actions menu;
  • Sending the notification this way, the syntax tag STUD_LAST is not populated and displayed.


SAP SuccessFactors Learning

Reproducing the Issue

  1. Admin enrolls users into any Class within the LMS >
  2. Users receive notification where the tag STUD_LAST is populated with student's last name >
  3. Admin sends notification by triggering it through "Send Email notification" in the Actions button of the class's record >
  4. Admin selects the users to get notified and the template to be used (SystemEnrollmentNotification) >
  5. The users receive the notification. However, the email does not have the syntax tag STUD_LAST populated


Currently the STUD_LAST syntax tag is not part of the Adhoc Notification Syntax Tags and hence cannot be used in this context.

That's the application's expected behavior, since the notifications triggered via the 'Send Email Notification' functionality in the Actions menu makes use of Adhoc Notification Syntax Tags.

To review which tokens are supported through the 'Send Email Notification' feature, please navigate to Learning Administration > System Administration > Manage Emails > Email Notification Token Sets > open the token set ID AD_HOC_NOTIFICATION > at the Tokens tab are listed specific set of tags that can be part of Adhoc Notifications.

NOTE: The "Send Email Notification" tool supports only some of syntax tags. Only the ones listed at the AD_HOC_NOTIFICATION token set.

Alternatively, to have a different system behavior, it would be possible to have an enhancement request created for it (as per KBA 2347182), where the Learning Product Management team can further review and assess the requested functionality to be considered in a future release.

See Also

2347182 - Supported Tags when sending Adhoc emails from 'Send Notification' functionality

2331177 - Hide the 'Send Notification' button in Actions tab

2090228 - How to submit enhancement ideas for SAP SuccessFactors Products


ad hoc notification, syntax tags, send notification, send email notification, actions, AD_HOC_NOTIFICATION, Email Notification Token Sets, empty , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS-COR , LMS Core - Items, Catalog, Curricula , Problem


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