SAP Knowledge Base Article - Public

2316896 - How to resolve locked out item on user learning plan

Symptom

After that attempt the item would appear as "Locked out" in the user's Learning Plan.

Item-Locked-LearningPlan.jpg

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Learning

Cause

An item has the setting "Lock Item" for "Upon Failure" setting with a maximum number of attempts in "Number of Failed Attempts Allowed for an Item".

Resolution

If the item is still in the user Learning Plan, we could enable the user for one more attempt.

  1. Go to the User record in Learning Administration > Assigned Items > click “Object Details” of the locked item.
  2. Select the object that you want to provide access to the user.
  3. Check “Has Access” and “Apply Changes”.
  4. The item would be unlocked now for the User to access it once.

********************IMPORTANT******************************

If the item is removed from the user assigned items after it is unlocked and reassigned you will not see "Object Details" (as it is a new assignment) and the item will still be in "Locked Out" state on the user's learning plan.

To resolve:

  1. Disable (do not reassign it to the users yet“Add to History on Completion of All Content” and/or “Add to History on Pass” (if both are enabled): On the Item record > Online content tab > Settings
  2. Enable the settings again and save your changes.
  3. Reassign the item to the affected user(s).
  4. The item should now show the “Object Details”.

See Also

There is an edge case where this may not be enough, in this case you may need to remove the learning history recorded for the failure (Users > Tools > Learning Event Editor > search for the user and delete the learning history record)

Keywords

Locked Out, learning plan, item locked, No Content Object, LMS, Learning Administration, Learning, exam, assessment, object details, has access, lock item, failure, fail, attempt     , KBA , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-ASB , Assessment Builder , Problem

Product

SAP SuccessFactors Learning all versions