Symptom
You are trying to set the status of a Campaign to Finished, but you are getting the below error:
'Action CLOSE not possible; action is disabled'
Environment
SAP Hybris Cloud for Customer
Reproducing the Issue
1. Go to the Sales Campaign work center.
2. Select the Campaigns view.
3. Select any Campaign.
4. Click the gear wheel icon and set it as Finished.
Cause
The cause for this issue is that the Campaign is Active but not Scheduled and was never executed.
Resolution
To mark the Campaign as Finished is possible only for executed Campaigns. You should revoke the activation and execute the Campaign again to get a Finished Campaign.
Keywords
campaign, finish, delete , KBA , campaign , finished , LOD-LE-MKT , Marketing , How To