SAP Knowledge Base Article - Public

2317535 - Renew of Certificates S/MIME is not Possible due to Error Subject of own cert not Suitable for Request

Symptom

When trying to renew the Certificates S/MIME is not Possible due to Error Subject of own cert not Suitable for Request

Reproducing the Issue

  1. Go to Application and User Management Work center
  2. Go to Common Tasks view
  3. Select Configure S/MIME Sub view
  4. Go to Incoming E-mail tab
  5. Select the line item containing the email from the table and click on Renew S/MIME Certificate
  6. The error Subject of own cert not Suitable for Request appears

Cause

You need to uncheck E-mail Security scoping element to solve this.

Resolution

  1. Go to Business configuration Work center.
  2. Go to Implementation Project view.
  3. Select project and edit the scope.
  4. Go to Question Phase. 
  5. Expand Built-in Service and Support
  6. Expand System Management
  7. Select Security and uncheck the option Do you want to use encription and signature for e-mails?

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

Product

SAP Cloud for Customer add-ins all versions