We get an error when we try to upload files to the SFTP server.
Error: "Failed to upload [file_name] due to a hung Ajax request. Using a different browser should resolve the problem."
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
SAP SuccessFactors HCM Suite
Reproducing the Issue
Receiving an Error "Failed to upload Final.zip due to a hung Ajax request. Using a different browser should resolve the problem." while uploading files to SFTP server.
The upload failed because the server timeout set for file upload is 240000ms (millisecond), and this fileUploadWidgetAjaxTimeout:240000 is for enhanced security so cannot be modified.
It is recommended to upload files using Filezilla or other SFTP client, since the web client can handle only smaller file sizes.
If the upload still fails via the SFTP client, then open a Support case with the full screenshot of the error page for further investigation.
SFTP error, hung, Ajax, request , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem