SAP Knowledge Base Article - Public

2317544 - How to check the Recipient of the Notification in Onboarding


 It is not clear who is receiving what notifications and for what process

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors Onboarding


  1. Go to Onboarding
  2. Settings
  3. Mail Queue and search by Candidate Name
    Mail Queue.png
  4. Highlight the relevant Message (e-mail) and click the view button
  5. In the open window you can check which Recipient is going to receive a message
  6. Check the Attributes associated with the OBD Process for this Message and also the Notification Event (reason that triggered this Notification)
  7. If you see that the Recipient is incorrect, please create a ticket for the SF Cloud Product Support Team to investigate the issue.


Notifications, Recipient, Mail Queue, Audit , KBA , LOD-SF-OBD , Onboarding , How To


SAP SuccessFactors Onboarding all versions