SAP Knowledge Base Article - Public

2317944 - [SSO] SAML 2.0 Provisioning Guide for BizX - Troubleshooting Tips and Tricks - Common Errors and Resolutions

Symptom

  • SAML 2.0 Provisioning tips when working in the SSO Settings screen in BizX
  • Troubleshooting, tips and tricks, and common errors for SAML SSO login to BizX

Environment

SAP SuccessFactors HCM suite

Resolution

IMPORTANT

This KBA will no longer be available, most of the relevant content is migrated to the new KBA with additional updated SSO Logs and troubleshooting tips.

Please refer the  NEW KBA  [2H 2025] Improved Analysis of SSO Login Errors in Successfactors

See Also

  • KBA 2757960 - [SSO] Login Failures Error Log - BizX Platform
  • KBA 2721917 - [SSO] Receiving Error when click logon link during Session Time out
  • KBA 2233329 - [SSO] The assertion must contain the service provider www.successfactors.com - Single Sign On
  • KBA 2091975 - [SSO] Deeplinks within E-mail Notifications are not functional while on SSO
  • KBA 2844142 - [SSO] Single Sign-On incorrectly redirecting to Onboarding with error message "Your seamless login has failed" - SuccessFactors Platform
  • KBA 3595935 - [SSO] Certificate Renewal Procedure with SF-IAS Integration
  • KBA 3432984 - How to Update Signing Certificates on IAS
  • KBA 2954188 - Failing to login to SuccessFactors instance through SAP Identity Authentication IAS

Keywords

SF, success factors, PLT, platform, biz x, bizx, SSO, logs, hints, troubleshoot, how to, response, company-wide, issuer, ACS, user has no login permission for company, Validate response fail for companyId, SSO error, single sign-on error, SSO issue, SSO troubleshooting, SAML Issuer , SSO, Error messages include "The subject (___) in SAML response does not exist in BizX", SAML response does not exist in BizX, certificate, sign certificate, third party certificate, IdP Certificate , KBA , LOD-SF-PLT-SEL , SSO Errors & Logs , LOD-SF-PLT-SAM , SAML SSO First Time Setup , How To

Product

SAP SuccessFactors HCM Suite all versions

Attachments

Activate & deactivate SSO.pdf
Update SAML cert SSO.pdf
Find SSO error log.pdf
Find Stack trace.pdf
Find SAML Response.pdf