SAP Knowledge Base Article - Public

2318325 - LMS-BIZX Integration Support Knowledge and Tips


PARTNERS ONLY NOTE: This article will be archived soon and all guidance for integration should be followed per the integration guide on PartnerEdge. While the PartnerEdge guide is being updated with the 1H 2022 changes, please see 3209088. This guide is more so for customer information on the general process of integration.


NOTE ICON:  support.pngInformation is only for SAP Product Support, Customers and Partners will not have access to this link.

1. Prerequisites of Integration

2. Link Generator

3. Access Native LMS

4. Bizx Configuration Properties in LMS

5. Provisioning configuration settings

5.1. Provisioning Configuration Settings – Reverse Proxy

5.2. Provisioning Configuration Settings – Akamai Example

6. Miscellaneous info

7. Bizx Login and RBP&Permissions

7.1. Bizx Login7.2. RBP (Role Base Permission)

7.3. Permissions : User Learning Access Permission in BizX

8. Export Users from Bizx to LMS


1. Prerequisites

This guide it is to show how the implementation of Bizx with LMS product is made.  CUSTOMERS DO NOT IMPLEMENT THIS FUNCTIONALITY but maybe would like to learn about it.
NOTE: Customers Administrators will NOT do this implementation.  This implementation is only be made by Partners or SAP Implementation Team that has access to Customers Provisioning tool.

Questions for the Customer:

•Customer is going to use AKAMAI?
Note: for customers that are not "on-premise" and therefore work on 1608 and above versions, Akamai is used as a standard configuration unless the customer has opted out of this functionality at the time (see KBA linked below for more details: 2359664)
•Customer is going to use a REVERSE-PROXY?
•Customer only wants a simple Bizx-LMS integration?

Information Needed for the integration:

1.LMS Domain/URL
2.SuccessFactors Company ID
3.SuccessFactors Domain/BizX URL


2. Link Generator

The Link Generator will create the necessary links to be set in the LMS’ “BizX” Configuration Properties and in Provisioning, please find attach to the KBA the link generator.xlsx.

This tools will help us on the configuration on the Bizx configuration properties in LMS.



3. Access Native LMS

Customers/Partners will receive notification of the name of the customer for the LMS instance, if you miss this informaiton please create an case in order to review your native link to LMS.

Use your domain name and password to access the link. i.e.: Example:
NOTE: If the password does not work for PLATEAU when trying to access the instance the first time, please submit an case with support once you have all the information required in KBA 2326154 (linked in the References section).



4. Bizx Configuration Properties in LMS

Login into LMS as Admin and go to System Admin -> Configuration-> BizX configuration


BizX configuration properties created using the Link Generator



5. Provisioning configuration settings

We will be using the “BizX Provisioning” section of the Link Generator to input settings in Provisioning:


  1. Get the information from Cloud Reporting tool about customer’s Datacenter and login to the associated provisioning.

  2. Search for company name and click on company settings.

  3. Search for “Enable SuccessFactors Learning integration” and make sure the checkbox is checked.


  1. Update the “SuccessFactors Learning Integration URI” with the URL from link generator.

  2. Click on Save Feature.Picture7.png

  3. Search for keyword “Reverse”, If the checkbox for Reverse Proxy is checked, the customer is using Akamai/reverse Proxy.  See reverse proxy/Akamai for this settings.

  4. Navigate to Company Name-> Service Provider Settings. Click on “Authorized SP Assertion Consumer Service Settings”.


  1. Use link generator to get Assertion Consumer Service and Logout URL.

  2. Click on Save.

  3. If customer is using Akamai or Reverse Proxy settings, please review the points 6.1 or 6.2.


5.1. Provisioning Configuration Settings – Reverse Proxy

Reverse Proxy: The setup below is to support customer internal proxy server which proxy the LMS server and Content server to a same domain.

Settings apply when:

  • The content server is accessible internally only (customer wants to keep the contents private to the intranet)
  • The reverse proxy is on the company intranet.
  • LMS is integrated with BizX.
  • The SuccessFactors Learning Integration URI should point to proxy server.
  • The SuccessFactors Learning Integrations API URL should point to the LMS server url in the data center.
  • For instance a.plateau.internal is internal URL which won't be accessible from public network. But if a proxy server proxies it which has address, will actually hit the LMS but is public accessible URL.

Authorized SP Assertion Consumer Service URL should be as follows.


support.png For additional information regarding reverse proxy setup, please refer following link: http://devcom.plateau.internal/mediawiki/index.php/Category:Lowes_Internal_Proxy_Server_Setup_Guide#Objective


5.2. Provisioning Configuration Settings – Akamai Example

The setup below is to support a customer that is using Akamai for BizX.



The Akamai URL should be placed in the “Reverse Proxy Url Prefix” field as shown below:



6. Miscellaneous info

  • In BizX, permissions need to be set to grant access to the LMS.
  • User must be exist in both systems.
  • In order for an admin in BizX to be access Learning admin site, admin must have a user and Admin account in the LMS.
  • Set the Learning timeout to be the same as the BizX Core application’s timeout  - Default 30mins on LMS and BizX (BizX can’t be changed).


7. Bizx Login and RBP Permissions

support.png7.1. Bizx Login

If support Access is provided to any user in BizX, we can access BizX account of that user using Partner Provisioning. Steps to provide support access are included in next slide.

From environment details of customer in the ticketing tool, we can get information about the user which can be used for Partner Provisioning access.


Steps to access BizX using Partner Provisioning.

  1. Login into respective Partner Provisioning link for the customer.
  2. Sort the company id and search for the customer’s company id.
  3. Click on the company id. Enter the user id having support access and click on Login. You will be able to login into customer’s BizX instance.

Steps to Provide Support Access:

  1. Login into BizX with users account having access to Admin Tools
  2. Click on Home drop down menu and go to Admin Tools
  3. Click on Back to Old Admin Tools
  4. In Manage Security section, search for “Manage Support Access”. Click on the link
  5. Search for the user whom you would like to give support access
  6. Select the checkbox for the desired users account and click on Grant Support Access
  7. The support access is enabled for 2 days before being revoked again. (This is present in the same row of the users account)

7.2. BIZX Role Based Permission (RBP)

 What are role-based permissions?

Role-Based Permissions (RBP) manage the permissions in the SuccessFactors suite. RBP controls access to the applications and what users can see and edit. It's a suite-wide authorization concept which applies to the majority of modules.

The main elements in RBP are permission groups and permission roles. If you want to learn more about see information bellow:

Role Based Permissions (RBP)

Implementing RBP

The implementation guide provides simple steps to an RBP activation.

RBP implementation guide


Troubleshooting RBP issues

The RBP admin guide contains tips to troubleshoot and identify permission issues. We also created a Support KBA to further guide you.

- RBP Admin guide 
- KBA 2321200 - BizX Platform - Troubleshooting RBP issues : Admin tools & reports

NOTE: CHECK RBP document attach for more detail information


7.3. Permissions : User Learning Access Permission in BizX

1. Go Admin center

2. Then to Manage permission role

7.3 01.png

3. Select the role in which user is from the defined role list here for example I have taken System Admin from Permission Role.

7.3 02.png

4. You will be taken to Permission Role Detail, here you can see what permission are defined for this role as well you can edit the permission (removal and addition).

  7.3 03.png

5. To check whether learning permissions are there in the role

  • Learning Admin Access Permission - This grants access to the LMS admin interface
  • Learning Access Permission -  This grants access to the LMS user interface
       You can do a search in the page to check if the permissions are added.

7.3 04.png

6. If in case these permissions are not there you need to add these permissions, for the same click on permission button

7.3 05.png

7. From the dialogue box left hand side bar under "User Permissions" select learning,
   Then in the main window of dialogue box you will see permission check the check box you want to give permission for, then hit done and then in the main page don’t forget to hit save changes.

7.3 06.png


8. Export Specific Users from Bizx to LMS

-          In BizX you have to create a group, which only contains the Users who should have access to LMS. Afterwards create an Admin in BizX, who can see and export those Users.

-          In Provisioning you have to create an User Export to LMS in Manage Scheduled Jobs. As an owner you have to use the BizX Admin

-          As this Admin can only see the defined User Group, only those will be exported

Note: Check KBA 2318341 - LMS Connectors Knowledge Support and Tips for more detail information.



  • SAP SuccessFactors HXM Suite
  • SAP SuccessFactors Learning


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SAP SuccessFactors Learning all versions


Link Generator.xlsx