SAP Knowledge Base Article - Public

2318464 - Wrong Visit Summary is shown.


The wrong Form Template is selected when you View Summary of a Visit.

Reproducing the Issue

To reproduce:

  1. Visits WorkCentre;
  2. Visits View;
  3. Open any Visit;
  4. Actions > Generate Summary;
  5. Wrong Summary is selected.


For Visits, only one Form is supported. So, if you have more than one, system will take the Standard.


Maintain only one Form Template for Visits.


KBA , AP-BP-BPT , Business Partner Template , How To


SAP Cloud for Customer core applications 1708 ; SAP Hybris Cloud for Customer add-ins 1708