Symptom
When LMS admin user tries to connect to PRD, the following error is generated:
Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.
Environment
SAP SuccessFactors Learning
Cause
LMS admin user does not have the REPORT_DEVELOPER role assigned
Resolution
- Navigate to System Admin > Admin Management > Search for user
- Once within the user details, select the Assigned Roles tab
- Search for the REPORT_DEVELOPER role and add it to the user
- Now when the user attempts to logon to PRD again, access is granted.
Keywords
Unknown User, PRD, VJDBC, REPORT_DEVELOPER, could not access PRD , KBA , LOD-SF-LMS-RBP , Roles & Permissions , Problem
Product
SAP SuccessFactors Learning all versions