2318784 - Employee Central - Apprentice Management

This is a collection of useful articles related to Apprentice Management.

Before opening an case with Product Support

Please be sure that before you open a support case with Product Support, you have performed the following sanity checks on your configuration/data - bearing in mind most issues are due to a configuration issue -:

• The feature is correctly enabled, as described in the related Implementation Handbook
• Correct permissions are granted to the administrator/end-user to be able to use the tool (as specified in the Implementation Handbook)
• Has the configuration changed recently?
• Was it working before the recent changes?
• Can the recent change be un-done so re-testing can be performed?
• Can the issue be reproduced for just 1 or multiple admins?
• If the issue is reproducible for all it is still likely to be a permissions issue.
• If it seems to be related to 1 or a small admin population - the next step is to check and verify the permissions are correctly granted.
• Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
• HHave you verified that, according to the related Implementation Handbook, the feature is configured according to Best Practices recommended in the handbook?

 

Tips & Tricks

Below are some tips and tricks recommended by Product Support, which you should consider first before opening a Support case



FAQ Index

 

Object Configuration

• 2333914 - Unable to activate department object

Role-Based Permissions

• 2465690 - Apprentice Management Permissions - Unable to grant RBP - "There are no secured objects in this category."

Errors

• 2625482 - Manage Apprentice Department not Loading
• 2556589 - Apprentice Management Home Tile Always Loading on Homepage for on-Site Supervisor

 

When opening a support case, please ensure the following information is attached to the case

• Screenshot of the Error Message - also copy/paste the content of the error message to the case if possible (for JAVA errors or errorIds)
• Timestamp - Copy/paste the text from the "Show version information" popup into the case
• Is the issue replicable for all users or just some/one?
• Screenshots of granted users Role-Based Permissions settings for Advances
• Screenshots of UI configurations
• Please provide detailed steps to reproduce the issue you are encountering - preferably including screenshots - Please make sure that the screenshot is full screen (meaning to show complete web page view)
• When creating an issue, please answer following questions (answer whichever is applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
• Did this issue start recently?
• Was the same feature or functionality working before?
• Is the issue reproducible for other users?
• If the issue is related to a Picklist or Object field, then please attach an export of the Picklist/Object data

 

Guide: Implementing Apprentice Management in Employee Central

Apprentice Management, Employee Central 2.0, PP3, error, FAQ , KBA , LOD-SF-EC-APM , Apprentice Management , How To

SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM Suite all versions