SAP Knowledge Base Article - Public

2318818 - Employee Central - Name Formatting FAQ

Symptom

SAP SuccessFactors Employee Central - Name Formatting FAQ

Environment

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Reproducing the Issue

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Before opening an incident with Product Support

Please be sure that before you open a support incident with Product Support, you have performed the following sanity checks on your configuration/data - bearing in mind most issues are due to a configuration issue -:

  • The feature is correctly enabled, as described in the related Implementation Handbook
  • Correct permissions are granted to the administrator/end-user to be able to use the tool (as specified in the Implementation Handbook)
  • Has the configuration changed, recently?
    • Was it working before the recent changes?
    • Can the recent change be un-done so re-testing can be performed?
  • Can the issue be reproduced for just 1 or multiple admins?
    • If the issue is reproducible for all, it is still likely to be a permissions issue.
    • If it seems to be related to 1 or a small admin population - the next step is to check and verify if the permissions are correctly granted.
  • Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
  • Have you verified that, according to the related Implementation Handbook, the feature is configured according to Best Practices recommended in the handbook?

Cause

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Tips & Tricks

Below are some tips and tricks recommended by Product Support, which you should consider first before opening a Support Incident



FAQ Index

Configuration:

  • 2274066 - How to use Name Format functionality in Employee Central
  • 2297189 - Name Format: Where in the UI is Name Format Respected?
  • 2317335 - Name Format support in Employee Profile and User Directory - Employee Profile
  • 2504412 - Formal Name Field Not Visible During New Hire Wizard
  • 2317347 - How to enable Name format for People profile and Directory Search

Data Issues:

  • 2295729 - Name Format: Changing the Name Format Assigned to Legal Entity will not dynamically update Formal Name for Employees
  • 2297189 - Name Format: Where in the UI is Name Format Respected?
  • 2295729 - Name Format: Changing the Name Format Assigned to Legal Entity will not dynamically update Formal Name for Employees
  • 2317335 - Name Format support in Employee Profile and User Directory - Employee Profile

 

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Resolution

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When opening a support incident, please ensure the following information is attached to it:

  • Screenshot of the Error Message - also copy/paste the content of the error message to the incident if possible (for JAVA errors or errorIds);
  • Timestamp - copy/paste the text from the "Show Version Information" popup into the incident;
  • Is the issue reproducible for all users or just some/one?;
  • Screenshots of granted users Role-Based Permissions settings for Advances;
  • Screenshots of UI configurations;
  • Please provide detailed steps to reproduce the issue you are encountering - preferably including screenshots. Please make sure that the screenshot is full screen (meaning to show complete web page view, not just parts of it);
  • When creating an incident, please answer the following questions (answer whichever is applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
    • Did this issue start recently?
    • Was the same feature or functionality working before?
    • Is the issue reproducible for other users?
    • If the issue is realted to a Picklist or Object field, then please attach an export of the Picklist/Object data.

 

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See Also

  • 2315109 - Employee Central: Tips & Tricks from Support

Keywords

Name Format, Employee Central 2.0, FAQ, Tips & Tricks, Enable, Implement, Configure, How To, Personal Information, Formal Name, Search, Best Practices, Recommendations , KBA , LOD-SF-EC-PER-PRS , Personal Info - Config, Rules, RBP, UI , LOD-SF-EC , Employee Central , LOD-SF-EC-PER , Person Data (All Person Data Types) , How To

Product

SAP SuccessFactors HXM Suite all versions