2318830 - Employee Central - Payment Information

This is a collection of useful articles related to Payment Information.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental

Before opening an case with Product Support

Please be sure that before you open a support case with Product Support, you have performed the following sanity checks on your configuration/data - bearing in mind most issues are due to a configuration issue -:

• The feature is correctly enabled, as described in the related Implementation Handbook
• Correct permissions are granted to the administrator/end-user to be able to use the tool (as specified in the Implementation Handbook)
• Has the configuration changed recently?
• Was it working before the recent changes?
• Can the recent change be un-done so re-testing can be performed?
• Can the issue be reproduced for just 1 or multiple admins?
• If the issue is reproducible for all it is still likely to be a permissions issue.
• If it seems to be related to 1 or a small admin population - the next step is to check and verify the permissions are correctly granted.
• Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
• Have you verified that, according to the related Implementation Handbook, the feature is configured according to Best Practices recommended in the handbook?
• Is the Config UI you are using a Custom Config UI you have created?
• Have you tested with the most recent Config UI?
• Downloading the latest Config UI/Config UI Rules/Config UI Rule Messages from the SuccessStore and test with this first. You may find the issue is with the UI you have configured

 

 

Tips & Tricks

Below are some tips and tricks recommended by Product Support, which you should consider first before opening a Support case



FAQ Index

• How To
• Configuration
• Errors
• People Profile

 

 

How To

Below is a list of frequently asked "How To" questions from Partners and Customers.

• 2477238 - How to add new Country Specific configuration to Payment Information Detail object
• 2305691 - Configuration for Country Specific Field in Payment Information UI
• 2355096 - RCM-ONB-ECT Integration of Payment Information Prerequisites
• 2391139 - Payment Information Workflow, Does not Respect Configuration UI Layout
• 2367928 - Future date Payment Information
• 2365176 - "Updated by" field in the History Page of Payment information not visible.
• 2424203 - Rules structure to generate workflow from Payment Information portlet
• 2347941 - Payment Information V3: Import of Payment Information Details does not Populate Bank Field
• 2162848 - Workflows in Direct Deposit portlet
• 2324306 - Use of any Pay Type without using Main Pay Type
• 2462005 - Remove validation for Payment Information
• 2488404 - Is it possible to make Payment Information portlet mandatory during New Hire process?
• 2683368 - How to Import Payment Information – New & Existing Users
• 2519246 - Always set Pay Type as Main Payment Method
• 2519996 - Payment Information: Without maintaining Bank database
• 2530159 - Default effective date in Payment Information portlet with current Pay Cycle begin date
• 2334910 - Hide payment information portlet
• 2440812 - Defaulting Payment Information using Business Rules
• 2465615 - How to Remove or Permission Country and Currency Icons coming in User Bank details or Payment Information
• 2472278 - Payment Information: Bank field value now reportable via Advanced Reporting
• 2489840 - How to restrict users from changing the default effective date of today when editing Payment Information
• 2504806 - Payment Information - Cannot Create Future Dated Record with Auto Delimit of Past Record
• 2537384 - Payment Information - User Assistance Documentation link
• 2557490 - Payment Method - How to Configure UI Rule for other Bank Transfer to Display Same Data as Bank Transfer (5)
• 2570074 - Bank Info or Payment Information portlet's Change History Audit Info
• 2660722 - How to Run an Audit on Payment Information 
• 2533328 - Updated by or Last Modified by is not Showing on Custom MDF UI  
• 2755545 - How to Create SRSD to Audit Payment Information
• 2745414 - Payment information is not replicated to secondary assignment

Configuration Issues

The following are frequently encountered Configuration Issues that do not require a Support case to be raised

• 2248231 - Payment Information portlet does not show all the expected fields after Migration or Configuration
• 2386703 - Application error when saving Payment Information
• 2305817 - Payment Information portlet - field values are set to null upon edit or the portlet is continuously loading.
• 2377140 - When Saving Payment Information Field Remains Blank
• 2399046 - User can Edit MDF Portlet Without Permission
• 2421821 - Error “Cannot convert undefined or null to object” when viewing Personal Information or Payment Information
• 2431379 - Application Error in the Add New Employee Wizard, When Adding Payment Information
• 2486574 - User can View Payment Information Block Without Permission
• 2490100 - Payment Information portlet: Bank Name does not populate
• 2516575 - Payment Information Fields Duplicating, Clearing or Disappearing
• 2386686 - One country's Bank Account number with another country's IBAN
• 2476269 - Data is saved before approving or rejecting the workflow
• 2508478 - Bank Field in Payment Information Portlet does not display values for some users
• 2508504 - Payment Method appearing multiple times
• 2508751 - Direct Deposit to Payment Information migration: field mappings
• 2515563 - Editing Payment Information displays multiple records
• 2518607 - Payment Information: Rule returns null for jobCountry when adding multiple records
• 2519279 - Payment Information: Account Type for country not appearing in UI
• 2522458 - Deletes the bank field value when it is first selected
• 2522468 - Payment Information - Bank name and Routing number / BIC field refreshing and becoming blank
• 2523804 - Payment Information Portlet is Blank for Existing Users
• 2337400 - The field Job country is not Auto-Populated in User Payment Information Portlet
• 2347362 - Validation issue with Payment Information for Spain
• 2360256 - Payment Information - Country Specific fields (Conditional Values/Associations)
• 2386831 - Unable to find Payment_Information_Portlet in SuccessStore to generate the UI
• 2398501 - Payment Information UI Layout
• 2425021 - Payment Information History not available
• 2465442 - Unable to Save Configuration UI Rule
• 2480146 - Expected behavior for the future pending changes in Payment Information portlet
• 2499301 - Payment Information Portlet just hanging
• 2504758 - Unable to upload Chinese Characters in Payment Information Portlet
• 2530408 - Payment Information: Multiple groups in UI
• 2550917 - Customised Pay Type Values Not Appearing
• 2550984 - USA specific field Account Type value is not getting saved 
• 2551623 - Direct Deposit: Payment Method displays -1
• 2561159 - Payment Information: Configuring the Country Specific Bank Validation Object
• 2587647 - How to Import Country Specific Validation Configuration
• 2568012 - Error when Hiring Employee from Manage Pending Hire



Errors

• 2501763  - Invalid Bank Details. The given combination of Routing Number/BIC and Bank Country does not exist in the Bank data
• 2248110 - Amount / Percentage as Main Payment Method in Payment Information Portlet
• 2327169 - Error while trying to save PaymentinformationDetail object
• 2459381 - Error while entering second Payment information record through Insert New Record
• 2471217 - Direct Deposit to Payment Information migration error: Old payment method and new payment method are inconsistent. Please correct the data.
• 2471224 - Payment Information migration error: but bank details are inconsistent. Please correct the data.
• 2518638 - Payment Information migration issues
• 2519776 - Payment information: Duplicate fields
• 2538688 - Payment Information migration fails
• 2162143 - Application error on Personal Information Page-EC-Payment Information
• 2293079 - Payment Information: Error when saving Payment Information
• 2314375 - Error Message when saving Payment Information Portlet
• 2334907 - Error on Importing Payment information
• 2342583 - Payment Information Error: "Sorry, it is not possible to maintain payment information if there is no job information or no country in job information"
• 2362710 - Blank Error when saving Payment Information
• 2364653 - Error in Payment Information Portlet
• 2446855 - Unable to create Payment Information data for Future Dated Hire
• 2460138 - Application Error during Manage Pending Hires > Rehire | Existing data not transferred to Payment Information in Manage Pending Hires > Rehire
• 2486814 - Receive Error That Rule is Failing when Adding Payment Information for a Future Hire
• 2496117 - An Error occurred while creating new Bank record Via Manage Data
• 2560594 - Payment Information migration job fails
• 2575424 - Payment Information application error
• 2633329 - Error when migrating from Direct Deposit to Payment Information

 

 

Audit

 The following are audit information

• 2660722 - How to Run an Audit on Payment Information
• 2533328 - Updated by or Last Modified by is not Showing on Custom MDF UI
• 2755545 - How to Create SRSD to Audit Payment Information
• 2371077 - How to report on MDF Object Payment Information  
• 2472278 - Payment Information: Bank field value now reportable via Advanced Reporting



People Profile

 The following are PP3 Specific Config Issues/How To's

• 2264212 - How to add Payment Information section to People Profile 3
• 2348200 - PP3 - Can't Navigate to the Compensation Information Page in the Add New Employee Wizard
• 2409336 - PP3 - Payment Information UI not working the same in Add New Employee
• 2487085 - Label missing for the "+" symbol in Hire/Rehire screens for Payment Information Portlet
• 2396043 - Payment information history is missing in People Profile

 

 

When opening a support case, please ensure the following information is attached to the case

• Screenshot of the Error Message - also copy/paste the content of the error message to the case if possible (for JAVA errors or errorIds)
• Timestamp - Copy/paste the text from the "Show version information" popup into the case
• Is the issue replicatable for all users or just some/one?
• Screenshots of granted users Role-Based Permissions settings for Advances
• Screenshots of UI configurations
• Please provide detailed steps to reproduce the issue you are encountering - preferably including screenshots - Please make sure that the screenshot is full screen (meaning to show complete web page view)
• When creating an issue, please answer following questions (answer whichever is applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
• Did this issue start recently?
• Was the same feature or functionality working before?
• Is the issue reproducible for other users?
• If the issue is realted to a Picklist or Object field, then please attach an export of the Picklist/Object data

 

Payment Information, Bank Details, Direct Deposit, Payroll, Employee Central 2.0, Migration, Pay Type, Payment Method,People Profile, PP3, FAQ , KBA , LOD-SF-EC-PAY , Payment Information (Bank Information) , LOD-SF-EC , Employee Central , How To

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