SAP Knowledge Base Article - Public

2318852 - Employee Central - Position Management


This is a collection of useful articles related to Position Management

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental. 


SAP SuccessFactors Employee Central

Reproducing the Issue

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Before opening an case with Product Support

Please be sure that before you open a support case with Product Support, you have performed the following sanity checks on your configuration/data - bearing in mind most issues are due to a configuration issue -:

  • The feature is correctly enabled, as described in the related Implementation Handbook
  • Correct permissions are granted to the administrator/end-user to be able to use the tool (as specified in the Implementation Handbook)
  • Has the configuration changed recently?
    • Was it working before the recent changes?
    • Can the recent change be un-done so re-testing can be performed?
  • Can the issue be reproduced for just 1 or multiple admins?
    • If the issue is reproducible for all it is still likely to be a permissions issue.
    • If it seems to be related to 1 or a small admin population - the next step is to check and verify the permissions are correctly granted.
  • Is the data correct? (Ensure that any recent configuration changes you have made have not caused any data inconsistencies)
  • Please run the checktool to see if any errors or warning occur for position management. for Info on Checktool, see Implementation Handbook




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Tips & Tricks

Below are some tips and tricks recommended by Product Support, which you should consider first before opening a Support case.

FAQ Index



The following section is aimed at providing troubleshooting advice when issues are encountered

  • 2226656 - MDF Position data in Ad Hoc reports display InternalId for Foundation object columns
  • 2306515 - Position Management: Position Matrix Relationship to Job Relationship Sync Troubleshooting Guide
  • 2529515 - Position Management: Position to Job Information Sync Troubleshooting Guide
  • 2574975 - Position Management Threshold for running Adoption of Reporting Line and Job Relationships as a job

How To

Below is a list of frequently asked "How To" questions from Partners and Customers.

  • Position Org Chart
    • 2563414 - Position Org Chart Display Logic
    • 2315948 - How to restrict access to Add Peer Position and Add Lower-Level Position options in Position Org Chart
    • 2290099 - How to enable Manage Copy of Position in Position Organization Chart - Employee Central
    • 2490818 - How to restrict target population of position on position level?
    • 2080175 - How often does the Basic Organization Chart get updated? - Employee Central
    • Employee Central Position Management Documentation: Permissions and Workflows


  • Rules & Synchronization
    • 2155156 - How to propagate Employee Class field's value from Position to Job Information?
    • 2230756 - How to trigger synchronizing Postion to Job Info via import
    • 2409912 - What Values are Supported in the "technicalParameters" Field to trigger a Position to Job Information Sync
    • 2300677 - How to Configure a Rule to copy data from Position to CompInfo fields during NEWHIRE
    • 2232778 - How to Transfer of Direct Reports When Manager promoted to New Position based on Position Type
    • 2162887 - New Hire Wizard: Job Relationships portlet does not propagate Matrix Relationships from Position when selecting a Position in Job Information
    • 2257661 - Automated Daily Hierarchy adaption Admin Opt-in Feature
    • 2386613 - When can you include Company/Legal Entity in the Position to Job Information Sync Rule
    • 2352610 - Automatic generation of position code
    • 2462394 - Position to Job Info sync does not work if Position Workflow is assigned
    • 2377960 - "Error occurred when transitioning the workflow" message upon approving a change in position workflow.


  • Object & Data Model Configuration
    • Incumbent field in Position informatin can be found in the EC Position Management - Define Field Labels and Visibility documentation
    • 2289026 - Deactivate Position field in Termination portlet
    • 2205389 - EC Hire / Rehire Wizards - Unable to find Position
    • 2615683 - b1802 - New Data Model for Right to Return


  • Workflows
    • 2080825 - Position 2.0 Workflows – Field Level Triggers - Employee Central
    • 2337281 - Dynamic Role as Approver in Position Workflow
    • 2574463 - Position Workflows are not setting Participants with type Role


Configuration Issues

The following are frequently encountered Configuration Issues that do not require a Support case to be raised

  • Rules & Synchronization
    • 2529515 - Position Management: Position to Job Information Sync Troubleshooting Guide
    • 2306515 - Position Management: Position Matrix Relationship to Job Relationship Sync Troubleshooting Guide
    • 2386613 - When can you include Company/Legal Entity in the Position to Job Information Sync Rule
    • 2230599 - Error due to Position Matrix Relationships during Rehire
    • 2289000 - A field is unavailable to set value of another field in a Business Rule
    • 2416892- How to default Matrix Relationship Type when creating a new Position
    • 2548101 - Which Manager is Assigned When the Parent Position has Multiple Incumbents 
    • Guide - Chapter: Defining Synchronization Position to Job Information  and chapter: Synchronization Between Position and Incumbent


  • Object & Data Model Configuration
    • 2315565 - In New Hire Wizard selecting a position blanks Legal Entity and Position
    • 2172234 - EC Position Management:FO to GO Association not working while creating a Position
    • 2230597 - Change Data Type of any pre-defined field in Position object
    • 2287203 - Two Job Information records being created by Position to Job Info sync with change in a Position attribute and Reports to (Higher Level Position) field
    • 2093299 - Error generating ad hoc report containing Employee Central position object field information - Employee Central
    • 2494461 - Unable to edit and save Changes to Positions
    • 2612188 - Position Management: Adding and Filtering Pay Scale fields in Position object (Value Help)


  • Position Org Chart
    • 2282269 - Unable to Edit Position in Position Org Chart
    • 2248163 - Error message when copying Positions from Position Org Chart
    • 2289041 - FTE in Position Org Chart shows "undefined / undefined"
    • 2232713 - Error: You cannot assign the position you have selected as higher-level position when trying to make changes to an existing Position
    • 2515752 - Error Deactivating a Position - You cannot deactivate the position because it has 1 lower-level positions between XXXX and XXXX that are active.
    • 2562096 - Error Deactivating a Positions - You cannot deactive the position because at least one Matrix Relationship exists for this position


Position to Job Requisition Integration

The following are frequently encountered configuration issues when implementing Position to Job Requisition integration

How To:

  • 2231580 - defaultLanguage of Job requisition created from Position
  • 2439645 - Create Job Requisition in Position Organization Chart Permission - EC & RCM
  • 2241733 - Missing Object Definitions - Position Requisition Mapping and Position Requisition Field Mapping
  • 2459789 - Position to RCM Integration recommended mappings for Foundation Objects
  • 2386842 - Function Format Date for Position to Job Requisition Mapping not available
  • 2462194 - How to map a Deciaml field from the Position to a Text field in the Job Requisition


  • 2343638- Unable to create Business Rules for Position Management to Recruiting Integration
  • 2292166 - Error while creating a job requisition from Position Org Chart
  • 2878365 - Position Management in Recruiting - Implementation Tips & Tricks from Support - Recruiting Management

Configuration Errors: "INSERTED with the index 0"

Note: The below refer to root cause of why the non-descript error "INSERTED with the index 0" is returned when creating Job requisitions from Position Org Chart. Please do review each and consider checking the configuration to ensure none of the explained configuration mistakes are made.

  • 2359647 - Receiving Error "jobCode invalid, with index 0" When Creating a Job Requisition from the Position Org Chart
  • 2878365 - Error "USER is invalid for X, with the index 0" returned while creating Job Requisition via Position Management
  • 2362679 - Error in creating Requisition from Position Org chart with error “INSERTED with the index 0”


Related to OData Integration -:

  • 2361220 - How to map Picklist fields in EC Position Management to RCM Integration with oData API?




 You should also check the SAP for Me for any new Knowledge Articles that are not included in the below list






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When opening a support case, please ensure the following information is attached to the case

  • Where is the error occurring? (Position Org Chart, Job Information, Position object, Data Imports, Job Requisition integration, Mass Position Changes, Manage Data, Reporting)
  • Screenshot of the Error Message - also copy/paste the content of the error message pop-up into the case if possible (for JAVA or Application errorIds)
  • Timestamp - Copy/paste the text from the "Show version information" popup into the case
  • Is the issue replicatable for all users or just some/one?
  • Screenshots of granted users Role-Based Permissions settings for Position object (Miscellanious Permissions) as well as the Target Population Position permissions
  • Screenshots of UI configurations (Position Management Settings)
  • Please provide detailed steps to reproduce the issue you are encountering (including if you proxy as a user - be specific) - preferably including screenshots - Please make sure that the screenshot is full screen (meaning to show complete web page view)
  • When creating an issue, please answer following questions (answer whichever is applicable, if a question doesn't apply in a scenario then answer "Not Applicable"):
    • Did this issue start recently?
    • Was the same feature or functionality working before?
    • Is the issue reproducible for other users?
    • If the issue is realted to a Picklist or Object field, then please attach an export of the Picklist/Object data


Additional Information

Please note that all Position to Job Requisition Integration cases should be created under LOD-SF-RCM-INT



See Also


Position Management, EC Position, Job information, Position, Object, Rules, Employee Central 2.0, EC, FAQ , KBA , LOD-SF-EC-POS , Position Management , LOD-SF-EC , Employee Central , How To


SAP SuccessFactors Employee Central all versions ; SAP SuccessFactors HCM suite all versions