2319036 - Employee Central Implementation - Help Requests

This KB article has been created to provide Customers and Partners Tips & Tricks for the use of Employee Central related features and tools during implementations.

The aim is to centralize some of the more frequently encountered implementation issues and to provide guidance in order to avoid unnecessary delays to an Implementation.

Note: This KB article (and sub-articles) are frequently reviewed and updated by Product Support based on our experiences for new and existing customers.

Please utilize the information provided to ensure you troubleshoot the issues and/or blocks you are encountering before opening a Support case as many of the issues you may encounter already have solutions.



Help Request:

Before opening an case with Product Support

There are several steps you are expected to perform yourself before engaging with Product Support. Most issues encountered during an implementation are either Configuration or Data related issues and do not require Product Support engagement to resolve them. Some of the more common reasons for running into issues are due to Best Practices not being followed, Implementation Steps have been skipped, or you are trying to get the system to do something that is not functionally supported (if its not in the Handbook, then it's not Best Practice). The below diagram indicates what steps you should perform before you open a Support case:

SAP SuccessFactors HXM Suite

KBA , LOD-SF-EC , Employee Central , How To