SAP Knowledge Base Article - Public

2319046 - How To reassign Activity to Another Assignee in Work Queue - Onboarding 1.0

Symptom

Information on how to reassign activity (Onboarding, Crossboarding, Offboarding, Custom Process) to another assignee.

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."

Environment

SAP SuccessFactors Onboarding 1.0

Resolution

Classic Work Queue

  1. Navigate to SAP SuccessFactors HXM > Onboarding > Work Queue
  2. Select the process where the activity is created

    2018-09-20_8-51-15.png

  3. Mark the checkbox to select the activity
  4. Reassign button will show, click to move the activity to another assignee's Work Queue

    2018-09-20_8-51-21.png

  5. The pop-up button will show to enter name or username of the new assignee

    2018-09-20_8-51-57.png

  6. Click Assign to reflect the changes
  7. To confirm if the activity is assigned to new assigne properly, navigate to SAP SuccessFactors HXM > Onboarding > Work Queue
  8. Under 'Search Work Queue', select 'Search By' dropdown and click 'Activity'
  9. select 'Activity' drop-down and select 'Assigned To' filter
  10. enter the name of new assignee in the search fields and click 'Submit' button to reflect search result

    2018-09-20_8-52-27.png

  11. Navigate to SAP SuccessFactors HXM > Onboarding > Work Queue and Select the process to find the activity
  12. In the Work Queue, verify if the activity's 'Assigned To' column shows as the name of the new assignee

    2018-09-20_8-52-30.png

Fiori Work Queue

  1. Navigate to SAP SuccessFactors HXM > Onboarding > Work Queue
  2. Select the process where the activity is created

    2018-09-20_9-12-00.png

  3. Mark the checkbox to select the activity

    2018-09-20_9-15-39.png

  4. Click the action button, and move the cursor to Reassign action, press the left key to move the activity to another assignee's Work Queue

    2018-09-20_9-15-45.png

  5. The pop-up button will show to enter name or username of the new assignee

    2018-09-20_9-15-56.png

  6. Click 'OK' to reflect the changes
  7. To confirm if the activity is assigned to new assigne properly, navigate to SAP SuccessFactors HXM > Onboarding > Work Queue
  8. Under 'Filters', select 'Filter' button to show the selection window

    In the advanced condition, follow what option in the below image and enter the name of new assignee in the 'Assigned To' field and click 'Save Filters' button

    2018-09-20_9-18-46.png

  9. Click 'Waiting on Others' and select the process to verify the action

    2018-09-20_9-18-57.png

  10. For a specific user, hover the mouse cursor to the candidate's activity and 'Reassign' action will show
  11. Click the 'Reassign' button to move the candidate to another assignee

    2018-09-20_9-14-57.png

  12. The pop-up button will show to enter name or username of the new assignee, click 'OK' to reflect changes

    2018-09-20_9-15-25.png

Note: To reassign the activity it is necessary to enter the first letters of either the first or last name and then pick the user displayed.

Keywords

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solution, answer, result, resolution, way out, fix, panacea; key, formula, explanation, interpretation , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To

Product

SAP SuccessFactors Onboarding