Symptom
Information on how to reassign activity (Onboarding, Crossboarding, Offboarding, Custom Process) to another assignee.
"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."
Environment
SAP SuccessFactors Onboarding 1.0
Resolution
Classic Work Queue
- Navigate to SAP SuccessFactors HXM > Onboarding > Work Queue
- Select the process where the activity is created
- Mark the checkbox to select the activity
- Reassign button will show, click to move the activity to another assignee's Work Queue
- The pop-up button will show to enter name or username of the new assignee
- Click Assign to reflect the changes
- To confirm if the activity is assigned to new assigne properly, navigate to SAP SuccessFactors HXM > Onboarding > Work Queue
- Under 'Search Work Queue', select 'Search By' dropdown and click 'Activity'
- select 'Activity' drop-down and select 'Assigned To' filter
- enter the name of new assignee in the search fields and click 'Submit' button to reflect search result
- Navigate to SAP SuccessFactors HXM > Onboarding > Work Queue and Select the process to find the activity
- In the Work Queue, verify if the activity's 'Assigned To' column shows as the name of the new assignee
Fiori Work Queue
- Navigate to SAP SuccessFactors HXM > Onboarding > Work Queue
- Select the process where the activity is created
- Mark the checkbox to select the activity
- Click the action button, and move the cursor to Reassign action, press the left key to move the activity to another assignee's Work Queue
- The pop-up button will show to enter name or username of the new assignee
- Click 'OK' to reflect the changes
- To confirm if the activity is assigned to new assigne properly, navigate to SAP SuccessFactors HXM > Onboarding > Work Queue
- Under 'Filters', select 'Filter' button to show the selection window
In the advanced condition, follow what option in the below image and enter the name of new assignee in the 'Assigned To' field and click 'Save Filters' button - Click 'Waiting on Others' and select the process to verify the action
- For a specific user, hover the mouse cursor to the candidate's activity and 'Reassign' action will show
- Click the 'Reassign' button to move the candidate to another assignee
- The pop-up button will show to enter name or username of the new assignee, click 'OK' to reflect changes
Note: To reassign the activity it is necessary to enter the first letters of either the first or last name and then pick the user displayed.
Keywords
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solution, answer, result, resolution, way out, fix, panacea; key, formula, explanation, interpretation , KBA , LOD-SF-OBD-ADM , Admin Tools, Settings, Permissions , How To