SAP Knowledge Base Article - Public

2319523 - How to use Registration Notification Text


After adding text to the "Registration Text", the "SystemEnrollmentNotification" template is not showing the information.


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Reproducing the Issue

  1. Access the Class record > Email Notifications tab > select Edit under the Edit Registration Text section > 
  2. Add the text in the desired locales >
  3. Enroll the user into the Class >
  4. The notification does not contain the modified text (SystemEnrollmentNotification).


Related syntax tags must be added to the SystemEnrollmentNotification templates in order for them to pick up the description you have entered.


Please make sure that the Notification Editor is enabled:

  • System Administration > Configuration > Global Variables > Use Editor Content when sending Email Notification.
  • System Administration > Manage Email > Email Notification Templates > Access the SystemEnrollmentNotification template > Messages tab > Enable Use Editor Content When Sending Email Notification

Text entered in that may be included in registration and class reminder emails when globally configured in the templates using the appropriate Syntax Tags:

  • <SCHED_INSTRUCTIONS/> - Class specific instructions in the Tokens for the non Editor section.
  • Registration Text Token via the Editor.


When any kind of formatting (bold, italics, font color, etc.) is applied to the registration text, it is saved as an HTML tag. However, when using the Legacy Editor (accessed by clicking on "Edit" under Registration text), the text is sent as plain text and does not convert HTML tags such as <p> for new line or <strong> for bold formatting. Therefore, if you choose to use the legacy editor, it is advised not to add any formatting to the registration text, as those HTML tags will be sent over as plain text within the notification. Alternatively, you can utilize the Launch Editor option or customize the notification template to achieve the desired formatting.


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