For some Job Requisitions the location is not reflected in RMK even though the Country, City and State are populated in the job requisition.
Depending on the configuration, these jobs will either appear in RMK with no location or will not appear in RMK at all.
Note this KBA only applies to the legacy job import method (KAPOW) and not the recommended Real Time Job Sync method (JATS)
- SAP SuccessFactors Recruiting Management
- SAP SuccessFactors Recruiting Management Marketing
- Job collection import method (not Real Time Job Sync (JATS))
Reproducing the Issue
Scenario 1: Customer opted to have jobs collected without all the required information.
Search for a job on the RMK site, the job will appear but will not show any location information.
Scenario 2: Standard setup whereby all required information must be present.
The job will not appear on the RMK site.
The location information is collected from the Posting Notes in the External Description Footer.
If the format of the Posting Notes is not as per the location extract functions settings, the data will not be collected.
The number of segments and the segment names have to match of course but if there is an extra space between segments, this is enough to stop the extract process.
For example : Primary country and city: [[country]] || [[filter6]] || [[custCity]] || [[mfield2]]
There is an extra space here after the country segment so the format will not be recognised and the location extract will fail.
Once the jobs are updated in RCM to follow the same footer formatting as a known working job, they should properly provide location data into RMK.
KAPOW, job import, missing job location
KBA , LOD-SF-RMK-JOB , Job Import - Professional Services , Problem