SAP Knowledge Base Article - Public

2321106 - Cannot update Manager Field for a User in Successfactors


Cannot update the Manager Field for a User in Successfactors

"Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental."


SAP SuccessFactors HXM Suite

Reproducing the Issue

  1. Navigate to Manage Users
  2. Select User
  3. Change Manager
  4. Click Save
  5. Manager Field clears the value


This is caused by the user's account that is altering the Manager field value not having the appropriate Role Based Permission to select the new value


The user changing the value of the Manager field must have the "User search permission" in RBP, as the user will not be able to find any users to select the Manager from otherwise

User search pic.jpg

See Also

Managing User Information


Manager Users, Search Permission, cannot add update manage users field Role Based Permissions , KBA , LOD-SF-PLT , Platform Foundational Capabilities , Problem


SAP SuccessFactors HCM Core 1602