SAP Knowledge Base Article - Preview

2321185 - Time Out error or performance issue when trying to open a record in a customer's instance

Symptom

Customer's instance shows performance issue when loading a record to be displayed such as:

  • long loading time
  • communication error
  • time out error

time_out_user_record.PNG                com_error.PNG

 


Read more...

Environment

  • SAP Successfactors HXM suite
  • SAP Successfactors Learning Management System (LMS)
  • Admin interface
  • Users

Product

SAP SuccessFactors Learning 1511 ; SAP SuccessFactors Learning 1602 ; SAP SuccessFactors Learning 1605 ; SuccessFactors Learning 1207 ; SuccessFactors Learning 1210 ; SuccessFactors Learning 1302 ; SuccessFactors Learning 1305 ; SuccessFactors Learning 1308 ; SuccessFactors Learning 1311 ; SuccessFactors Learning 1405 ; SuccessFactors Learning 1408 ; SuccessFactors Learning 1508

Keywords

SAP, SF, Successfactors, learning, LMS, timeout; communication; slow; slowness; user, user record, loading, performance,  SnapshotRemotingServiceImpl – 
com.plateausystems.elms.framework.snapshot.api.SnapshotException: , error code [589]; SAP DBTech JDBC: [589]: too many parameters are set: # of params :, Record Configuration, dropDownEnabled , KBA , LOD-SF-LMS-ADM , System Admin, Global Variables, References , LOD-SF-LMS-CAT , Catalog , Problem

About this page

This is a preview of a SAP Knowledge Base Article. Click more to access the full version on SAP for Me (Login required).

Search for additional results

Visit SAP Support Portal's SAP Notes and KBA Search.