SAP Knowledge Base Article - Preview

2321796 - CDT - knocking calls during active call


Image/Data is from SAP internal systems, sample data, or demo systems.  Any resemblance to real data is purely coincidental.”

  • Agents get calls allocated, although they are in an active call or when they are in "Not Ready" status
  • An agent is disturbed by another call while attending to queue calls 



SAP Contact Center 7.0


SAP Contact Center, on-premise edition all versions


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