Symptom
“Image/Data is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.”
- Agents get calls allocated, although they are in an active call or when they are in "Not Ready" status
- An agent is disturbed by another call while attending to queue calls
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Environment
SAP Contact Center 7.0
Product
SAP Contact Center, on-premise edition all versions
Keywords
CCtr, SCC, CCI, CRM-CCI, SAP Business Communication Management 7, Communication Desktop, delay, inbound, knock, arrive, strange, behavior, CDT, icon, scenario, landscape, ready, busy, allocate, queue PrefOperHard, knocking.wav , KBA , CRM-CCI , Contact Center Infrastructure , How To
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