2321924 - E-Mail templates are not being displayed in Campaigns

You have created a Survey ABC and want to add it to a Campaign XYZ but the Survey ABC is not being displayed in the selection pop-up for e-mail templates

1. Go to the Marketing workcenter.
2. Go to the Campaigns view.
3. Select All and open Campaign XYZ
4. Choose the Build facet.
5. In the Header > Actions, click icon for Send E-Mail.
6. Click button Select.
-> The Search pop-up for e-mail templates is being displayed but yo cannot find Survey ABC.

The Survey you have created is of Content Type "Survey" and thus not being displayed in the Selection pop-up for e-mail templates. Only content of the type "E-Mail Template" (in status Active) will be shown in the selection.

If you want to send a Survey using the Build function in a Campaign, you can create an E-Mail Template containing a survey by selecting "Survey" as Communication Category for the template.

KBA , SRD-FIN-ACP , Payables , How To

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