SAP Knowledge Base Article - Public

2322247 - Approval Process is not triggered for external users - LMS


  • The site user self-assigns an item (configured with 'Approval process' required) but the approval process is never triggered but the same item triggers an approval request for internal users.

Image/data in this KBA is from SAP internal systems, sample data, or demo systems. Any resemblance to real data is purely coincidental.


  • SAP SuccessFactors Learning
  • Training approvals
  • Sites


Training approval is not currently an available feature for site users (shopping account = external) whether they are native or integrated (exist in Foundation as externals).

You can confirm the shopping account of the user by navigating to the user record:

  1. Login to LMS as admin
  2. People> Users> open the user record you want to review
  3. Finance > shopping acccount type


We suggest you review your external user implementation with your implementation partner and discuss the use case for training approvals before undertaking any configuration changes (like changing the shopping account to internal) to avoid undesired consequences.

See Also

You can support this enhancement request and provide any use case details to help product mgmt understand why this feature is desired to help them prioritize it for development.


sap SF, Success Factors, LMS learning, approval process, external user, shopping account type, internal, Commerce approve bypass schedule course register offering offerings skip registration , KBA , LOD-SF-LMS-TAP , Approvals , LOD-SF-LMS-ITE , Items , LOD-SF-LMS-CAT , Catalog , LOD-SF-LMS-COM , Commerce , LOD-SF-LMS-SCH , Class - Scheduled Offerings , LOD-SF-LMS-EXT , Sites and External Users , Product Enhancement


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