- You are using SAP Contact Center running on Support Pack 9
- When calls come in, they are only allocated once
- Subsequent calls are not allocated to agents anymore thereafter, even when the channel and queue configuration in SC have the contact blocking parameter set to "Never" and the "ExtAgentRejectRestTime" is set to "100":
SAP Contact Center 7.0.9
Business Communication Management, CCtr, SCC, CCI, CRM-CCI, Support Pack 7.0.9, allocation issues, call rejected , KBA , CRM-CCI , Contact Center Infrastructure , Problem
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