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SAP Knowledge Base Article - PreviewSymptom
You are replicating employees in status Non-Active (eg Retired) from Employee Central to C4C and want to create tickets in C4C for those non-active employees.
However, C4C treats Non-Active employees as Inactive and it's not possible to create tickets for them.
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Product
SAP Cloud for Customer core applications 1708 ; SAP Cloud for Customer core applications 1711 ; SAP Hybris Cloud for Customer add-ins 1708 ; SAP Hybris Cloud for Customer add-ins 1711
Keywords
KBA , LOD-CRM-EMP , Employee , How To
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