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SAP Knowledge Base Article - PublicSymptom
Some users do not receive recommendations newsletters for recommended items.
Environment
SAP SuccessFactors Learning Management System - LMS
Cause
- if the learning item has already been recommended to the user, but has been dismissed - then they will not receive a notification for that recommendation again.
- if the notification interval is defined, then the user won't receive the recommendations newsletter for the number of days defined - for example if a user receives an email on the 4th and the notification interval is set to 2, then they wont receive another email until the 6th (2 days later) assuming they have recommendations.
- if the notification interval is defined, then the user won't receive the recommendations newsletter for the number of days defined - for example if a user receives an email on the 4th and the notification interval is set to 2, then they wont receive another email until the 6th (2 days later) assuming they have recommendations.
- if there are more than 4 recommendations made, only the first 4 will be included in the newsletter.
Resolution
By design.
See Also
http://jira.successfactors.com/browse/LRN-10240
http://jira.successfactors.com/browse/LRN-13244
Keywords
recommendation, recomendation, recommending, recomend, notification, p2p, peer to peer, administrator, catalog, kal, kac, mail, letter, email , KBA , LOD-SF-LMS-NOT , Notifications , LOD-SF-LMS , Learning Management System , Problem
Product
SAP SuccessFactors Learning 1602