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2323556 - "The launcher is exited with error" message when opening Analysis workbook from BI Launchpad

Symptom

When opening Analysis workbooks from BI Launchpad or CMC, the error message below is displayed:

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"The launcher exited with errors, see log file for more details.
Addin returned an error. Check logfile of the addin!"

AO 2x error.gif

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The Analysis Office trace file (see SAP Note 2129389) contains the error "Error checking BOE system".

The launcher file with extension ".sapaox" which is downloaded from BI Launchpad/CMC contains the wrong server information (e.g. server name, port and/or scheme).

This can be confirmed by opening the ".sapaox" file in any text editor (e.g. Notepad) and checking the server information:

  1. Click to view the Analysis Workbook in BI Launchpad/CMC;

    view.png
  2. Save the file instead of opening it;

    save.png
  3. Go to the file's location and open the ".sapaox" file with any text editor;

    openwith.png
  4. Confirm that the server information is not correct.


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Environment

SAP Analysis for Microsoft Office

Product

SAP Analysis for Microsoft Office all versions

Keywords

launcher exited, addin, check logfile, logfile, error, launcher, launching, opening, open, download, view, viewing, workbook, report, reports, analysis, document, documents, launchpad, platform, bi platform, fail, failing, bip, Error checking BOE system, balancer, load balancer , KBA , BI-RA-AO-BIP , AO Precalculation, Scheduling and AO InfoOb... , BI-RA-AO-XLA , Excel Addin , Problem

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