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2323556 - "The launcher is exited with error" message when opening Analysis workbook from BI Launchpad


When opening Analysis workbooks from BI Launchpad or CMC, MS Excel is opening blank and there is a message as shown below:

AO 1.x AO 2.x

The launcher is exited with error, see log file for more details. 
Addin returned an error. Check logfile of the addin!


The launcher exited with errors, see log file for more details.
Addin returned an error. Check logfile of the addin!

AO 2x error.gif

The Analysis Office trace file starting with AO_Trace (see note 2129389) contains the error "Error checking BOE system".

The launcher file with extension ".sapaox" which is being downloaded from BI Launchpad/CMC contains the wrong server information (e.g. server name, port and/or scheme).

This can be confirmed by opening the ".sapaox" file in any text editor (e.g. Notepad) and checking the server information:

  1. Click to view the Analysis Workbook in BI Launchpad/CMC;

  2. Save the file instead of opening it;

  3. Go to the file's location and open the ".sapaox" file with any text editor;

  4. Confirm that the server information is not correct.



SAP Analysis for Microsoft Office


SAP Analysis for Microsoft Office all versions


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