SAP Knowledge Base Article - Preview

2323587 - Rules for Ticket Routing are not taking into Account on Ticket Creation

Symptom

You have maintained rules for Ticket Routing on Administrator WorkCentre > Service and Social View but the wrong Processor is assigned to the Tickets you create.


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Product

SAP Cloud for Customer core applications all versions

Keywords

KBA , LOD-CRM-SRP , Service Request Processing , How To

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