SAP Knowledge Base Article - Public

2324131 - Error Message 'Service call failed, report an incident' While Migrating Leads


When you are migrating Leads, system throws below error message:

Service call failed, report an incident


Cloud For Customers.

Reproducing the Issue

1. Go to Business Configuration work center.
2. Select Implementation Projects view or Overview.
3. Search and Open the migration activity Migration of Leads.
4. Execute Migration for the respective Migration File.


The cause for this issue is that you are creating a Lead with wrong Status. When creating a Lead, the Status should not be RejectedAccepted or Converted.


You need to create a Lead with the Initial Status which is defined in the Business Configuration work center. You can leave the field Status empty or you can fill it as 01. You may perform a conversion in the UI.


Migration, Leads , KBA , AP-RC-BCT , Business Config. Tools (SAP Business ByDesign , How To


SAP Cloud for Customer add-ins 1802 ; SAP Hybris Cloud for Customer 1605 ; SAP Hybris Cloud for Customer 1608 ; SAP Hybris Cloud for Customer 1611 ; SAP Hybris Cloud for Customer 1702 ; SAP Hybris Cloud for Customer add-ins 1705