Symptom
After the installation or upgrade of the Introscope Enterprise Manager to release 9.7, the Introscope Webview is not accessible and shows the following error:
HTTP ERROR 500
Problem accessing /webview/jsp/login.jsf Reason:
PWC6033: Unable to compile class for JSP
PWC6199: Generated servlet error: The import java.util.Arrays cannot be resolved
PWC6197: An error occurred at line: 11 in the jsp file: /jsp/login.jsp PWC6199: Generated servlet error: Arrays cannot be resolved
Caused by:
javax.faces.FacesException: PWC6033: Unable to compile class for JSP
PWC6199: Generated servlet error: The import java.util.Arrays cannot be resolved
PWC6197: An error occurred at line: 11 in the jsp file: /jsp/login.jsp PWC6199: Generated servlet error: Arrays cannot be resolved
at org.apache.myfaces.context.servlet.ServletExternalContextImpl.dispatch(ServletExternalContextImpl.java:422) at org.apache.myfaces.application.jsp.JspViewHandlerImpl.renderView(JspViewHandlerImpl.java:234) at com.ca.corpui.faces.application.CALocaleRemapViewHandler.renderView(CALocaleRemapViewHandler.java:86) at org.apache.myfaces.lifecycle.LifecycleImpl.render(LifecycleImpl.java:384) at javax.faces.webapp.FacesServlet.service(FacesServlet.java:138) at org.mortbay.jetty.servlet.ServletHolder.handle(ServletHolder.java:511) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1166) at org.mortbay.servlet.UserAgentFilter.doFilter(UserAgentFilter.java:78) at org.mortbay.servlet.GzipFilter.doFilter(GzipFilter.java:131) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at com.wily.webserver.filter.RequestLocaleFilter.doFilter(RequestLocaleFilter.java:46) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at com.wily.introscope.webapps.common.filter.ClickJackFilter.doFilter(ClickJackFilter.java:52) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at com.wily.introscope.webapps.common.filter.WebViewSSOFilter.doFilter(WebViewSSOFilter.java:91) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at com.wily.introscope.webapps.common.filter.SetCharacterEncodingFilter.doFilter(SetCharacterEncodingFilter.java:151) at org.mortbay.jetty.servlet.ServletHandler$CachedChain.doFilter(ServletHandler.java:1157) at org.mortbay.jetty.servlet.ServletHandler.handle(ServletHandler.java:388) at org.mortbay.jetty.security.SecurityHandler.handle(SecurityHandler.java:216) at org.mortbay.jetty.servlet.SessionHandler.handle(SessionHandler.java:182) at org.mortbay.jetty.handler.ContextHandler.handle(ContextHandler.java:765) at org.mortbay.jetty.webapp.WebAppContext.handle(WebAppContext.java:440) at org.mortbay.jetty.handler.ContextHandlerCollection.handle(ContextHandlerCollection.java:230) at org.mortbay.jetty.handler.HandlerWrapper.handle(HandlerWrapper.java:152) at org.mortbay.jetty.Server.handle(Server.java:326) at org.mortbay.jetty.HttpConnection.handleRequest(HttpConnection.java:542) at org.mortbay.jetty.HttpConnection$RequestHandler.headerComplete(HttpConnection.java:926) at org.mortbay.jetty.HttpParser.parseNext(HttpParser.java:549) at org.mortbay.jetty.HttpParser.parseAvailable(HttpParser.java:212) at org.mortbay.jetty.HttpConnection.handle(HttpConnection.java:404) at org.mortbay.jetty.bio.SocketConnector$Connection.run(SocketConnector.java:228) at org.mortbay.thread.BoundedThreadPool$PoolThread.run(BoundedThreadPool.java:451) Caused by: org.apache.jasper.JasperException: PWC6033: Unable to compile class for JSP
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Environment
- SAP Solution Manager 7.1
- SAP Solution Manager Diagnostics
Product
SAP Solution Manager 7.1
Keywords
KBA , XX-PART-WILY , Introscope by CA Technologies , Problem
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