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SAP Knowledge Base Article - PreviewSymptom
After downloading and installing, users were unable to launch the the SAP BI Support tool application and get .exe error.
Error - "Windows cannot find 'BISupportTool.exe'. Make sure you typed the name correctly, and then try again."
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Environment
- SAP BusinessObjects Business Intelligent platform
- SAP BI Support tool
Product
SAP BusinessObjects Business Intelligence platform 4.0 ; SAP BusinessObjects Business Intelligence platform 4.1 ; SAP BusinessObjects Business Intelligence platform 4.2
Keywords
Supportability tool, 4.0, 4.1, 4.2, 4.x, BI4. , KBA , BI-BIP-INS , Installation, Updates, Upgrade, Patching , BI-BIP-IW , Import Wizard , Problem
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